Specialty Answering Service

About Specialty Answering Service

Specialty Answering Service works with businesses across the USA and internationally. We pride ourselves on having excellent customer service and using the best call center operators to keep our customers satisfied. We work with you to customize our service because we feel each business in unique and its answering service needs are equally unique.

• Legal Name: HVAC Answering Service Inc. DBA Specialty Answering Service
• Dunn & Bradstreet: D-U-N-S Number 87-788-9605 (D&B Website)
• BBB (Better Business Bureau): BBB Accredited Business - A+ Rating (visit our BBB information page)
• Billing Address: 302 Glen Rose Blvd., King of Prussia PA 19406
• Physical Address: 800 N. Henderson Rd., Suite 200, King of Prussia PA 19406
• Association Members & Affiliations: ATSI (Association of TeleServices International - visit our member page), CAM-X (Canadian Call Management Association - visit our member page)

Specialty Answering Service History

Our roots can be traced back to 1985. In that year, Emily Cardin founded a small start up service in the Philadelphia suburbs. Over the years, the call center operation grew into a strong local presence. In 2003 Nicolas D'Alleva founded HVAC Answering Service, a national answering service company operating in the same Philadelphia regional area. In 2004, the companies merged. The new business was formed into a corporation and was re-branded with the name "Specialty Answering Service". The new company focused servicing businesses and professionals nationwide. Specialty Answering Service has been operating as HVAC Answering Service, Inc. DBA Specialty Answering Service for 7 years, but as a telephone answering service which grew from a small local service to a national one for almost 30 years.

What We Offer Businesses

• Quick Setup - We Usually Get Businesses Started Within 24 Hours
• Per Minute & Per Call Plans To Accommodate Any Business
• Toll Free Numbers Available for Call Forwarding or Advertising
• Operators Act as Representatives of your Business
• 24/7 Live Operator Service
• Comprehensive List of Call Center Services

Why You Need An Answering Service

No matter the size of your business, you will most likely not have enough time to answer each phone call, because it will not give you enough time to finish the necessary tasks to keep your business running. Now you are probably thinking "If I do not answer the phone I am going to lose important business". Yes you are. Just think though what is more important, answering every phone call or getting paperwork done so the business does not go under, the latter option is the correct answer. Therefore, you need an answering service so you can still take phone calls to keep important business and keep your company thriving. You need a live operator because anyone who calls your business and gets a voicemail will be put off and simply move onto one of your competitors, studies show this happens 75% of the time.

Who is Specialty Answering Service

We are the best of the best; our many years in the telecommunications industry have given us a great wisdom in dealing with customers and call centers. We all companies, regardless of size, budget, or what your business does, we are a company designed to aid you business in succeeding. We pride ourselves in being a company based upon providing business with the most affordable answering service; we give you the most for your money. We are a bare bones business, not fluff what you see is what you get, and what you get is a reliable company with great customer service who's main concern is helping your business grow.

Every business has the ability to customize how they want their calls to be answered. What you want the operator to say, what type of message you would like the operator to take, how much information from each caller should the operator take, perhaps you would like the operator to know a certain amount of information so they can answer general questions, the list goes on. We are all about customizability, each business is unique and therefore deserves a unique operating system. We offer the most customizable operating system, the most customizable pricing, and the best customer service.

More Information About Our Company

The following links offer more information about us including reasons why to choose us, testimonials, news and press about us, employment, and career opportunities.

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