Proud Supporters of US Based Businesses
Why do we label ourselves as American? All of our calls are answered in the United States. Period. No foreign outsourcing. For more information about our company, call 1-888-532-4794 or fill out our contact form.
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Want More Information? If you are a "study" nerd, follow this link to a study reviewing the american call center industry in respect to staffing and employee retention.
Specialty Is An American Answering Service. We Will Represent Your Business from US Based Locations
Specialty Answering Service is an American answering service and located in the United States of America. Each and every call is answered in the USA. Specialty does not outsource calls overseas. When you deal with us, you are dealing with a US based American call center company. It is important for so many reasons to have your phone calls answered by an operator on US soil. A domestic company is a necessity to assure that your phone calls will be handled in the proper manner.
Join the Domestic Answering Service Revolution
It seems like everything is getting shipped overseas. The call center industry is not that different. How many times have you called customer service of a company and reached an operator in a different part of the world? How frustrating is the conversation? While many overseas operators are extremely polite and often times very well spoken, much of the communication is awkward. Companies choose non american services because of the tremendous cost savings. Yet, customer service, perception and quality suffer by outsourcing overseas. \
Eliminate The Frustration With Overseas Call Centers
While overseas operators are often very educated and capable of many things, communication is still the key to a good conversation. While these operators may have an ample command on the English language, they lack knowledge on day to day subtleties of US culture. We are much better equipped to handle a conversation than their overseas counterpart. There are things that cannot be taught, but instead must be learned through assimilation. We are far less prone to have language issues. The frustration levels are usually less when dealing with a US based company like ours. Go ahead and read the American answering service reviews & you'll see that people prefer answering bureaus in the US.
Our Call Centers Employ American Workers
In addition to superior quality, there is another reason to keep the phone calls in the United States. Businesses like Specialty hire American workers from the Northwest, Southeast, and all over. With unemployment figures at record highs, it is only right to keep jobs in this country.
Using United States workers is important. For every job shipped overseas, that is one more person in this country without an income. In an effort to boost our economy, to strengthen our job markets and to reduce unemployment, Specialty challenges every call center to become American, and not just in name. While many United States based call centers call themselves American, many will farm out some or all calls to India, The Philippines, South America and other places around the globe. To truly be labeled as American, the call center must assure that every call is answered with the United States.
Outsourcing To Us Is a Better Business Decision
In addition to supporting the economy, us based united answering services are just good business. Using an overseas call center may save money in the short term, but it is highly unlikely that it is the right move long term. Frustration, and miscommunications ultimately will derail and overseas call center relationship. With the few dollars in savings that a company may experience, the headaches, damage to reputation and ultimately lost revenue costs a company a whole lot more.
From American voicemail to live US based employees, we are ready to hear from you. Give us a call today at 1-888-532-4794.
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