Did you know CSRs answer over 5 million calls annually? And you thought you got a lot of calls. Yeah. No. In the infographic below, we’ll pick apart the noggin of an awesome call center agent so you can see the the anatomical functions behind just how she (or he) is able to take your call from start to finish with ease!
<img title=”Anatomy of a Customer Service Representative” alt=”Anatomy of a Customer Service Representative” src=”http://www.specialtyansweringservice.net/wp-content/uploads/anatomy-of-an-amazing-csr/anatomy-of-call-center-representative.jpg” width=”710″ height=”5884″ />
<pre><em>Image originally posted on <a href=”http://www.specialtyansweringservice.net/anatomy-of-an-amazing-csr/”>The SAS Blog</a></em>