Answering Service Options

Answering Service Options Make Our Service Versatile

How useful is a telephone answering service that cannot grow with your business? When you use Specialty Answering Service, you have more answering service options that just the operators answering your phone calls and taking messages. Our service is versatile and we offer smart solutions that keep your business running. From inbound call center services to outbound call center services to basic answering service message taking accounts, customers rely on our service and what we can provide to businesses like yours. With the options we can offer businesses, we always go the extra mile for customers and exceed customer expectations.

As technology evolves and as your business evolves, you will need your telephone answering service to manage more and more outsource services. Today, businesses are not managed in offices, they are managed on the road, through virtual offices, and with the help of virtual receptionists. When you partner with Specialty Answering Service, you have options that many other services may not be able to offer. Our goal is to be able to accommodate any business need you have now and any type of need you may have in the future. Our options include:

• Basic 24 Hour Answering Service & Message Taking: Telephone answering service including message taking, emergency dispatch, and more.
• Appointment Setting: A popular option for our customers, we can set appointments through our online web based system or through an appointment calendar you may already have.
• Email Monitoring & Response Services: Our operators can get and respond to emails you have providing an email based customer service / customer support / and sales support service.
• Live Web Chat Services: Our technical department can setup a web chat module on your website for our operators to log in and interact with your online customers. We can provide any type of support through live web chat including sales & support.
• Bilingual / Multilingual Answering Services: If you operate nationally or in an area with your customer base may not speak English, you need an answering service option that offers a bilingual and multilingual service. We are able to offer telephone answering service in spanish as well as any other language (at a premium price) through a third party translation service we have partnered with.
• Customer Service Support: Our operators can log into any customer service / help desk support program you already have to follow a help desk protocol or we can program your help desk system into our call center software to give your customers a tier one level support as well as the ability to escalate issues to your staff.
• Direct Response Advertising: If you are advertising on television, you can expect a large volume of telephone calls at once. If you are thinking about doing direct response television advertising now or in the future, Specialty Answering Service is capable of managing inbound calls at a high volume.

Specialty Answering Service has a track record for excellence in customer service and communication and the comprehensive suite of services we offer business. If you are in the United States or are a global corporation looking for a US based telephone answering service to answer your customer calls and manage all of your customer communications, we have the options to help your business. Serving as your phone answering service, your call center, your customer service and help desk hub, and more, we have the ability to be a single outsource option for all of your customer needs. Businesses nationwide rely on us. Accounts are customized to meet your needs and we have the options to help you now and to assist with any need you may have in the future. Contact us now to discuss all of our answering service options and how they can help fulfill the void in your customer communications.