Answering Service Overview

Overview of our Telephone Answering Services

Specialty Answering Service has been delivering the best in class telephone answering services to all businesses and individuals in the nation and even international businesses. The answering service industry is always changing and our telephone answering service strives to stay on top of the latest technologies while offering a super level of customer care and service to our customers. Our staff is trained on our software and the nuances of your account at many intervals throughout the year to ensure we stay current and are always an asset to your business.

Our Operators Are The Core Of Our Answering Service

At the core of our answering service are our operators, or our telephone service representatives. Our staff makes the difference between a company that is just answering your phones and relaying messages to a company that is truly representing your brand and your image. When a customer calls your office, no matter what time, they want to be treated with respect and feel that their business matters. Specialty Answering Service excels in customer service and customer care because we start with operators that care about each business they represent.

Much of the staff is experienced and has been with the company for years. Before they begin to manage your calls, they are trained and retrained on everything that is your account. If we are taking standard messages or doing much more like sales or customer support services, we are always accurate. From emergency calls to routing non emergency calls, you can be sure the core of our service, our operators, will perform well.

Answering Service Takes Your Important Calls

When you outsource your telephone calls to our service, you are outsourcing all telephone calls, even your most urgent calls. Not to say that every call is not as important as the last, but some calls, such as those that are emergency in nature, require a different type of attention. When your calls come in, our associates:

• Have all of your information on screen so they know exactly which calls are urgent and how to dispatch those calls
• For non urgent calls, we follow your script and assist your callers by taking a message and passing it onto the appropriate parties
• Always represent your company and enhance your image by being there live 24/7 and by engaging your callers in a professional manner
• Are able to forward the messages received to anyone in the company and follow your protocols as defined by the customized account protocols you setup
• Can dispatch your messages in any number of ways that is convenient to your business including email dispatch, voicemail dispatch, text messaging, and call patching

Our answering service associates are trained to take any type of telephone call and handle it the same way you would in your own office. We provide an affordable low cost solution that will save you money by reducing your office staff while growing your business by providing a 24 hour presence.

Call Types Beyond Answering Service

In addition to basic answering service type of accounts, we can also manage advanced features such as:

• Order Taking: Let our answering service operators take your businesses orders and enter them directly into your web form
• Appointment Setting: Set appointments using our web based calendar. Our answering service can book your day without you even picking up the phone
• Live Chat: Want to engage your visitors even more? Our answering service can monitor your websites live chat module and interact with your website visitors as they enter the website

Experience our Service

Now that you have an overview of our service, the best sales person we have is our two week free trial. Our live answering service support is available 24 hours a day to give your business a very affordable around the clock receptionist. If you need us for overflow call handling as a support system to your own in office staff or are interested in using us as a full time answering service, please call us at 1-888-532-4794.

An answering service helps your business on many different levels. From lead capture to strengthening your customer service, having a live operator answering your calls 24/7 is a great way to present your business.

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