Need More Information About Our Services?
For more information about any of our capabilities, call 1-888-532-4794 or fill out our contact form.
- Top Nationwide Service
- Complete Call Center
- Skilled Operators & Staff
- 24-Hour Answering Support
- Customized Service
Want More Information? The University of Idaho posted an interesting article about how good (or bad) customer service is related to the "success" of the customer. If you are not 100% convinced you need our service, check it out.
Details About All Of The Telephone Answering Services Specialty Can Provide
Our answering service helps businesses grow by providing skilled telephone operators to answer your phone calls when you are unavailable. We are always available when you need us and we have many different call plans to fit any budget.
Navigate The Links Below To Learn About Our Outsourcing Options for Large & Small Businesses
How Can Something Like Our Answering Service Benefit Your Business?
Our answering service is beneficial to businesses because we can help keep costs down while helping to grow business. We help foster growth through you giving your clients live access to a "company" staff member at any hour of the day (i.e. an operator in our call center). When you use an us, there is nothing to install and no new equipment to buy. Talk about a low answering service cost! You just pay for our service and that's it. And our service, like many others, operates on the principle of call forwarding. When you want us to answer your calls, simply forward your phones. We can provide you with a toll free number for forwarding. In many cases, you can even advertise that number directly to your customers.
Specialty is a live service, not an automated answering service. This means we have a live person in our call center 24 hours a day to answer & respond to your calls. A real person will always answer your phone day or night (unless you prefer an automated answer). When we receive the call, how we answer the phone and process your messages are customized to meet the needs of your business. If you need us to schedule appointments or want your messages delivered in real time as they occur, we can customize your service to meet not your needs.
Not Convinced Yet? Learn Why You Should Be Outsourcing to Specialty.
If you own a small company that needs live support or have a large company and are trying to use outsourcing to cut costs, our service helps by reducing costs and freeing up time for company to concentrate on growth strategies. Maybe you are a medical office and need a specific medical answering service. Whatever your business, if you don't have time to answer phones and provide instant customer service or if you are concerned about having enough capital for benefits and increasing salaries, you need us to help keep the costs of your business as low as possible.
Outsourcing is not a new phenomenon and it continues to be a great way to keep companies productive and growing. In that respect, Specialty Answering Service is the greatest business asset and the ultimate business outsource solution.
If you are missing telephone calls, you are missing opportunities. We help you capitalize on each call by providing your customer 24 hour contact with your company. Did you know that 8 out of 10 callers will hang up on voicemail. If you are using voicemail or 100% IVR automation to answer calls, many customers may not leave messages. Also, your current customers may not feel voicemail is responsive enough to react to their needs. If there is an emergency and they need to speak to you ASAP, an answering machine or voicemail is not a great option. Having a real person answer your calls helps small companies seem large and helps you convert telephone calls into leads.
Going Beyond Just Answering Your Calls - Way Beyond!
Specialty is unique in that we provide both basic telephone answering services and call center / contact center solutions for companies. This includes large multinational companies and small businesses. Whatever your size or business structure, we are able to provide a superior solution. Each account we create is essentially a customized account where you take the programming role and tell us how you want your telephone calls answered, how you want your messages delivered, and what information you need us to get from your callers. With you as our personal guide, we help you build the best virtual answering service outsourcing platform possible:
- Operators that understands the needs of your business
- Call center services that range from the simple to complex applications
- Everything from message taking to order entry
- Inbound medical support specifically tailored to physicians and doctors offices
- Appointment setting services to save you time and money
- Superior level of expertise you would expect from an industry expert
- 24/7 live operator services
- A see for your self answering service reviews program where you test us for two weeks for free
- Each account is customized to your businesses needs
- We answer calls for for any type of business
- A free trial of our service for most accounts
- Intelligent agents
We have experience answering telephone calls for many types of specialized industries and we can work with just about any business in every region in the United States. Call us today at 1-888-532-4794 for more information, to learn about our service, and to explore our low (low) answering service rates.
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