In the business world, utilizing the most efficient telephone answering service is essential to success. Thanks to advances in technology, it has never been easier to automate services while still maintaining the quality that your customers expect. By providing automation with remote assistance, small businesses can save up to 22% on help desk costs alone. Specialty Answering Service offers an auto attendant feature that is a simple, affordable solution for your small business.
Using an auto attendant = a 30% reduction in labor costs. Sounds good, right? SAS can combine IVR with live-voice service, giving you cost-effective solutions to call management.
SASDelivering Outstanding Customer Support
Did you know that the number of consumers preferring self-service has doubled to 55% in the last 5 years? Our auto attendant service answers all of your inbound calls just as a live receptionist or secretary would. With innovative speech recognition software, this virtual service can direct callers to appropriate extensions, provide customized filtering options, and offer multiple message alert methods. What’s more, we empower your customers by always giving them the option of reaching a live customer service representative. We know that unanswered calls are missed opportunities for your company. With Specialty Answering Service, every call will be answered immediately, turning potentially missed opportunities into positive outcomes.
Working with our state-of-the-art virtual PBX system means there is no new equipment for you to purchase. The service can also be fully customized to suit your business’ needs. All inbound calls are directed via recorded prompts to departments within your organization. Should a customer ever need immediate assistance, they can simply press “0” to be connected with your live messaging service.
Our advanced technology and years of experience fine-tuning customer care techniques will make it easy for you to focus on what matters most: running your business.
Whether you’re looking to create a more professional image for your business or just want to save yourself time and money, SAS is sure to suit your needs. Contact us today to see how we can make automation work for you, and get started on our 2-week free trial. SAS’ auto attendant – giving you a cost-effective solution to great increase customer retention.