When a company expands into a franchise, it can be difficult to create a uniform image across all branches. Maintaining the good standing of the initial brand can be a burden for these burgeoning businesses. Nonetheless, customers expect the same service and professionalism from each separate entity. If you want to benefit from the nearly $2 trillion in sales projected for franchise businesses this year, you need help. Whether you’re looking to open a franchise location for the first time or you’re trying to solidify your place as an established business, you need to present a polished image at every turn. When excellence in customer care becomes a problem, Specialty’s franchise call center is the solution.
What is brand uniformity worth to you? For less than $3.25 a day, SAS provides the superior customer service that your franchise and your customers demand.
SASDelivering Outstanding Customer Support
SAS has extensive experience working with both new and established small business franchises. While most of these companies use our national answering services, we can do so much more. Our call centers are equipped to perform market research, handle the influx from new promotions, and manage customer service complaints. Features can be tailored to suit the needs of your particular business and can be modified at any time. One thing that never changes is our relentless representation of your image; our U.S.-based live-voice operators work hard to preserve the reliability and professionalism that your patrons have come to appreciate.
With a team of more than 300 agents staffing our call center, we are prepared to handle upwards of 30,000 inbound calls a day. Our dedication to customer service means that we answer every phone call in 3 rings or less. We also use consistent internal and external quality control measures to maintain an error rate that is half the industry average.
By collaborating with an answering service that has a reputation for excellence, you will be able to maintain contact with more customers, respond to more queries, and maximize your franchise’s efficiency. Brand uniformity is a driving factor in the success of every popular franchise, and our consistent, measured approach will give your business a stable foundation across the board.
When you open a franchise, you automatically benefit from patrons who know and love a particular product. Our call center specialists will work diligently to promote your brand and keep customer care running smoothly. Take advantage of our 2-week free trial and find out how SAS can put you on the fast track to success. Specialty is the leading call center for franchises, delivering a unified company image at a price you can afford.