Answering Your Telephone

Answering Your Telephone Calls is a Small Part of What We Can Do

When you use our telephone answering service, our job and responsibility is answering your telephone. We do this through call forwarding or by you directly advertising the your forwarding number to your customers. When your line rings at our office, our software routes the call to an available operator terminal who instantly sees all information about your account (how to answer your phone, protocols to follow, emergency contact people, etc.).

How We Answer Your Telephones

Each time your line rings here, we are answering your telephone according to the protocols you setup when you activated your account. If your needs change or your answer phrase (the word we use that means how we answer your phones such as "How can I help you") changes, we can immediately update your information. Answering your telephones is a personal experience and we always try to mimic how you answer your phones in your office. We do this through:

Why Should You Trust Us To Answer Your Telephones

Specialty Answering Service is a nationwide answering service. We are able to offer your business affordable prices and professional operators trained to be superior receptionists and sales staff. We have been providing phone answering support to business for years and have proven ourselves as a leader in the call center outsourcing industry.

We are able to handle many services above and beyond simply answering your telephone including:

• Appointment Setting: We can interface with your online scheduling calendar to set appointments or give you access to our web based calendar. You will see all appointments set by operators when they answered your phone calls.
• Help Desk Services: If you are in need of a 24/7 help desk, we can offer everything from routine support to complex technical support workflow processes. We can provide both level one and level two help desk services where we can do everything including password resets, hardware resets, basic troubleshooting, software compatibility troubleshooting, remote system monitoring, firmware update instructions, and more.
• Order Taking: If you are an ecommerce business or have a catalog or retail business, in addition to answering your telephone, we can process customers orders too. This includes logging onto your website to input orders, answer product questions, and more.

We are capable of answering your telephones and much more. With services including absentee reporting, class & seminar registration, hotline services, customer service, email response, live chat, and more, we are a complete solution.

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