Appointment Setting Services

Appointment Setting Services for Businesses

Relying on your secretary to take care of your appointment making needs distracts them from other aspects of your business. During particularly hectic times they are unlikely to be able to manage the volume of calls without being overwhelmed, stifling your flow of business. By taking advantage of our answering services, you will be able to let your employees concentrate on their strengths while we manage your appointments by taking advantage of our appointment setting services. Whether you are looking for an inbound, outbound, or combination scheduling service we have the infrastructure and experience to meet your particular demands.

Easy Appointment Making Database

Use your existing database or transfer to our dynamic system to keep all the necessary appointment making information in one place. Gone are the times when information was entered through a single notebook, constantly erased and crossed over, inaccessible whenever you need it most. We are able to perform appointment setting using your online web based calendar system (if you already have one in place such as a Google or Yahoo calendar) or we can give you access to our online software. Our software allows you to view your schedule with live updates and rearrange according to your needs. And, since it is the same calendar system that your office & our answering service operators use, there is never any fear of double booked times or missed opportunities. Advantages of our database include:

• Accessibility: You, your secretary, and your call center operators can view and edit your schedule from anywhere simultaneously
• Organization: Keep all your appointments in one place without worrying about remembering information later.
• Information: View where, when, and with whom you are meeting about what.
• Customer Service Support: Our operators will be able to immediately bring up your schedule to make appointments with your callers without dispatching calls. We offer the convenience of in house appointment setting through an outsource call center service.

If you have an existing database system we can either adapt to it or integrate it with ours. Run your database how you see fit with the information, procedures, and restrictions you dictate. Our answering service operators are adaptable enough to seamlessly integrate with any system you already have setup. When you allow our service to set appointments for you, there is no change in your existing protocol or any new system you or your employees need to adapt to. We always strive to integrate ourselves with any system you have.

Appointment Setting Services

By using our answering services, you have access to a potentially unlimited number of appointment setting services depending on your needs. Do you like to closely monitor and manage your appointments or would you rather the job was in the hands of competent, professional employees? Are you looking for appointment setting on an inbound capacity or do you need our telemarketers to contact your B2B list and set appointments on your behalf. Either way we can arrange the correct configuration of services to take care of your needs. Highlights of our services include, but are not limited to:

• Inbound Service: Our operators will answer calls from customers and clients, check your schedule, and arrange appointments according to your direction.
• Outbound service: Our call center can be used as a telemarketing hub to target potential clients or customers and arrange appointments.
• Daily Reporting: Get updates about your schedule during specified intervals with reports from our operators which are available online through out appointment setting interface.
• Reminders: Get reminders of upcoming and impending meetings through whichever media you choose. Our operators can contact your appointments through outbound telephone calls to remind them of upcoming appointments. We take the initiative to keep your appointment book full & lower no show ratios through automated or live outbound appointment reminder calls.
• Address Book: Have your address book automatically updated with customer or client information.
• Follow up Management: Do your appointments require follow-up meetings or calls? We can take care of them as you see fit. We can perform outbound surveys or other types of follow up calls to help your customer service and sales strategies in the future.

With all the services available you can save valuable time and energy from you and your employees, allowing your in-house people to focus on what they do best. Never worry about conflicting or missed appointments again as our appointment setting keeps your business flowing.