In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.
Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased)
So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas:
1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar.
2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients.
3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes.
4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks.
5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups.
Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners.
Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com
Delight = Customer Expectation plus 1. This was the simple... Read More
After years of flying below the radar in the magazine... Read More
What do your customers experience when they interact with your... Read More
The future of customer service is here. Technology has made... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
I call it the "wave and roll."You walk up to... Read More
Customer service is everything to a business. Just look at... Read More
What do you do when your client gets mad at... Read More
Do you have good customer service? Even for your free... Read More
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
The primary objective of a business is to get and... Read More
Despite rumors to the contrary, the Web is not dead.... Read More
CRM was supposed to bring companies closer to their clients.... Read More
If you have integrity, nothing else matters. If you don't... Read More
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
Quest for new clients shouldn't ignore those who pay the... Read More
Customer Service is a blessing and a curse; a blessing... Read More
How often has your schedule been thrown out of whack... Read More
On a recent airline flight I was an upset... Read More
If you're a pet owner, you know the stress of... Read More
You try to make your customers happy. You sincerely WANT... Read More
When people ask, "What is CRM?" the literal answer is,... Read More
With customers being smarter, more cost conscious, more product knowledgeable... Read More
If you want to learn how to get your clients... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
I call it the "wave and roll."You walk up to... Read More
What a lot of money we have been wasting on... Read More
Customers put you in business, keep you in business, and... Read More
If you're a regular reader of my column you know... Read More
Q: I'm so sick of you so-called business experts always... Read More
Are wholesale buyers and retail customers really different? Frankly, there... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
I returned a rental car at an airport yesterday. As... Read More
Businesses like to brag in their advertising about quality of... Read More
"Hi this is Randy. Leave me a message after the... Read More
Customer Loyalty, we all want it. Don't we?Some people say... Read More
Your opportunity to build a stellar client relationship starts with... Read More
Have you ever wondered why you often find a coupon... Read More
Despite rumors to the contrary, the Web is not dead.... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
1. Stay in contact with customers on a regular basis.... Read More
Delight = Customer Expectation plus 1. This was the simple... Read More
Customer service is the most vital asset for Business either... Read More
Is customer service a lost art? Before you answer that... Read More
How often have you left a meeting with a customer... Read More
One of the most important questions people ask when they... Read More
Over the last month, I have come to hate emails... Read More
You want customers. I want customers. We all want customers.... Read More
Answering Service ResourceAnswering Service Resource |