Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.

In The News:


2008 Best's Insurance Reports Now Available
MarketWatch - 8 hours ago
For more information, visit www.ambest.com. AM Best Co. Customer Service, 800-424-2378 customer_service@ambest.com.
Ron Davis Named Zurich Financial Services' Head of Customer ... MarketWatch
all 19 news articles

Earthtimes (press release)

LP Issues Product Advisory for Composite Decking; Premature ...
MarketWatch - 10 hours ago
Contact LP Decking Customer Service to promptly arrange for an inspection of the deck. Even if there is no visible sign of deterioration, if you purchased ...
Louisiana Pacific issues warning for decking Forbes
all 14 news articles

MBTA General Manager Dan Grabauskas
Boston Globe, United States - 4 hours ago
We have made improvements in customer service, on-time performance, reliability, elevator/escalator availability, and the system has never been cleaner, ...

Official advises on customer service
Dailynews, Botswana - 4 hours ago
He said good customer service was one strategy of retaining customers and attracting new ones for the growth of the business. He encouraged participants to ...

Manager Neuro
Seattle Times, United States - 2 hours ago
Incorporates learning into ongoing processes in order to take routine customer service to a higher level of performance. ? Has astute awareness and ...

Redefining customer service with web 2.0
Computerworld Singapore, Singapore - 20 hours ago
SINGAPORE, 6 August 2008 -- While traditional communication channels remain, customer service organisations that completely ignore web 2.0 technologies do ...

Avaya Customer Service Technologies Help Businesses Gain Strategic ...
MarketWatch - Aug 5, 2008
Even as gas prices and traveler frustrations rise, AAA Mid-Atlantic's customer service operation remains a smooth running machine. ...

80% unhappy with service from GCC banks
ArabianBusiness.com, United Arab Emirates - 12 hours ago
The widespread criticism came after figures were released revealing that banks in the GCC are losing millions of pounds due to poor customer service. ...

Customer service heaven and hell: Your stories
Globe and Mail, Canada - Aug 5, 2008
Share your personal tales of the best and worst in customer service with globeandmail.com readers. As Globe readers submit their ideas and stories, ...

Local firm shares service award
Martinsville Bulletin, VA - 12 hours ago
Child support payments are collected by 21 DSS-operated customer service centers statewide, including one in Danville, Young said. ...
customer service - Google News

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