Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.

Why is it that Microsoft wants you to buy its... Read More
You probably think I am going to say something like,... Read More
It's The Little Things That Make or Break a Small... Read More
Every time my firm conducts communication skills training, we know... Read More
What do your customers experience when they interact with your... Read More
Sure, all clients are different. They have different kinds of... Read More
Loyal customers are the foundation of almost every business. Going... Read More
'A 5 percent increase in customer retention increases profits by... Read More
I wish I had a nickel for every time someone... Read More
"Hi this is Randy. Leave me a message after the... Read More
It's possible that in the course of your business dealings,... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
Customer support is very important when you're running a business,... Read More
Over the last month, I have come to hate emails... Read More
Customer service and customer service training are vital for any... Read More
Having been in business a number of years, I'm amazed... Read More
"Thanking your customers" - Why you should do it and... Read More
One of the mantras we hear repeatedly in business is... Read More
Even the best business will receive an occasional customer complaint.... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
With Some Tips on How to RespondTt has probably happened... Read More
Whether online or off, if you plan on running or... Read More
Is customer service a lost art? Before you answer that... Read More
When people ask, "What is CRM?" the literal answer is,... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
In 2002, there wasn't much interest for Kindness in business,... Read More
May people these days have a problem with mounting debt.... Read More
Every business owner should have a picture of his or... Read More
Do you know you can open, answer, close and report... Read More
Abstract: People buy for their reasons, not yours. This article... Read More
Walmart was the first business to require all its employees... Read More
With customers being smarter, more cost conscious, more product knowledgeable... Read More
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
In order to maintain a successful business, the business must... Read More
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
The defintion of Customer Relationship Management (CRM) that I favor... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Do you need greeters or should you avoid them? That... Read More
With Some Tips on How to RespondTt has probably happened... Read More
What a lot of money we have been wasting on... Read More
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Are your company's call center services all that they could... Read More
Reality is not always pretty. But here is a tad... Read More
If you want to last a long time in business... Read More
During the course of everyday business, many of you encounter... Read More
CRM was supposed to bring companies closer to their clients.... Read More
One of the mantras we hear repeatedly in business is... Read More
Answering Service ResourceAnswering Service Resource |