Automated Answering Service

Automated Telephone Services Can Be Useful

Our automated answering service for small businesses is a mix of our live operator answering service plus front end automation which gives the callers the option to speak with a live operator or leave a message for the office on their voicemail. The automated portion of the phone call can also give callers basic information such as office hours, directions, and more. Though a live operator option is always preferred by most callers over an automated one, the automated answering service does have advantages for certain types of businesses. While reaching an answering machine increases percentages of call hang-ups, mixing automated service with voicemail is a great option.

Cost Saving of Automated Answering Service

Any automated service will be much cheaper than a traditional live operator answering service. With Specialty Answering Service, there is no limit to how many automated messages you can receive as you are only billed for calls that speak with a live operator. For instance, if you receive 10 calls, 5 of those calls are routed to voicemail at the callers request and 5 of the calls are routed to a live operator, you are only billed for those calls that reach a live operator. For our billing structure, it is irrelevant how many calls reach the automation or how many calls are transferred to voicemail.

With large accounts with high cal volume, the automated aspect of the answering service is sometimes inevitable. While we try to appropriately staff so we are able to manage each call live, there may be times when all operators are occupied and your customers are greeted by automation. When this happens, your automated receptionist can be programmed to greet your callers in your company name while giving them the option to hold for the next available operator. In a call center, hold times are inevitable which is why we try to make the hold experience personal so it doesn't act as a turnoff to your callers.

What Can An Automated Answering for Small Businesses Service Do

Specialty's automated service can perform many functions of a live answering service. If we are approaching your automated account with an IVR, we can program it where callers can get answers to common questions and help at their fingertips. For instance, press one for directions, press two for business hours, press 3 for answers to frequently asked questions, press 4 for account balances, etc. In addition, each automated account is programmed so your callers will always have easy "press 0" access to speak with a live operator. We feel that automation helps but we don't want to leave it as a stand alone service.

Callers always need the option to speak with a live operator under in circumstances but the auto attendant can help by:

Our services are as versatile as your budget. We can program the automation to engage in almost limitless customer interactions and the live operator portion of the automated answering service can be scripted so our operators can handle any situation efficiently according to your scripts. The automated service is a great way to save money and a great option for small businesses looking to cut costs as well as large businesses looking to streamline their customer service experience.

Let our automated answering service give you peace of mind knowing that if callers need to speak with a live operator, they will have one accessible. With the live operator option, callers are much less likely to hang up and you are less likely to miss leads. Contact us today to see how our automated answering service can assist your small business.

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