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Customer Service Questions & Answers

Bilingual Answering Service, Bilingual Answering Services

Our bilingual answering service specializes in managing calls for clients in areas of the country where their customers speak languages other than English. What makes our service truly unique is that we are available in all areas of the U.S. and Canada. We are able to provide all of our customers with a toll free number to utilize when they forward their phones to any of our call centers. With this inventive setup, we are able to offer English / Spanish operators every area of the country.

Our bilingual service is a specialized language support service. We began to offer this because of the need for a true bilingual answering service within the call center community, like Specialty, that offer nationwide service. When we began offering nationwide support, we realized that the demographics of our customers had suddenly changed. We needed to migrate towards bilingual answering service capable. In order to keep up with the evolving population of the United States, the only way we could survive as a nationwide service was to also offer bilingual support to its customers. As a result, our operators are now able to manage calls from your Spanish Speaking customers and get the vital information to you flawlessly.

Our bilingual answering service may be available to businesses to sample via our two week free trial period. Because this is a premium service, all bilingual accounts are evaluated on a case by case basis to see if they qualify for a free trial. If you would like more information on our answering service test drive, please follow the information on the left. If you would just like to inquire about pricing and plan information, please continue to the contact form below.

Bilingual Answering Service Pricing & More Information

Our Spanish & English operator pool is available on a per minute basis as it is a premium answering service. We are also able to offer extensive language support besides English-Spanish support. Via phone enhancement technology, our operators are able to be a liaison between your customers and a certified translator. There are no more language barriers as every client that calls can be helped. The pricing for this feature is also based on the same price structure as our bilingual service, on a per minute basis. On some rare cases, if your bilingual needs are occasional and very basic, we may be able to include you in our per call billing. Please fill out the form below to download our pricing.

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Nationwide Bilingual Answering Services

Bilingual answering services are a necessity in every part of the country. Though they are almost a necessity in areas like Florida, Texas, and California, all areas of the United States can benefit from a bilingual answering service. The list below represents all the states we can answer for:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

The bilingual service / feature is available for all of our call center specialties including order processing, live chat, and all of our call center services. If you are not aquatinted with the scope of our service, please visit our call center page to see the complete list of call center services we provide.

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