Posted by in Infographics

When you call your TV service to find out why cable is on the fritz and hear, “For Service, say ‘Service,’ or press 1,” that’s Interactive Voice Response or IVR for short.

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If you’re thinking of outsourcing call handling to an answering service, or if you’re already using a call center but wondering if you selected the best service for your budget, then reading

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Picture this – it’s approaching 9 o’clock in the evening, and your office has been closed for a few hours now. Much to your chagrin, you’re still there, chipping away at the

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