The Specialty Answering Service Blog

There is no question that making your computer talk is pretty cool. It’s cool for the kid making a prank phone call all the way up to the executive using it in a text to speech capacity to read emails aloud. From a call center perspective, it’s cool because talking computers, or…

Call center technology used to revolve around a cubicle, a telephone queue system and a script. Pretty simple. Walk into one of those call centers and you’d hear phones ring endlessly. Thanks to the advent of cyberspace, social media and the cloud, the concept of the virtual call center has dramatically evolved.…

When the FTC announced a $50,000 prize last October for the best proposal to block robocalls, we were thrilled! We welcome any opportunity to stop automation in favor of live operator interaction; plus we love a good challenge! Figuring out how to stop robocalls wasn’t easy. Our telecommunications engineers dropped everything and…

We couldn’t let the 40th anniversary of the first cell phone call go by without a graphical homage to the greatest advancement in communications technology since Alexander Graham Bell made "two cups and a string" obsolete. Much like Zack Morris from Saved by the Bell, we love the cell phone. Without it,…

If you have a seasonal business, you have several options available for handling your incoming calls. For instance, you could answer all of the calls yourself, hire a secretary/receptionist, let your calls go to voicemail, answer the phone then hang up, and a personal favorite, answer the phone and not say "hello,"…

What’s worse than researching PBX providers for your new office telephone system? Deciding on a new PBX phone system without referencing our easy to follow infographic for one! We love business phone systems; especially when those systems route to our call centers when your own staff is unavailable. Shameless plug for our…

With a proliferation of self service channels such as the web, mobile and kiosks – all of which are often managed by contact centers – it is important that customers must be guided, albeit subtly, to choose the right service channel so as to manage the costs of multichannel interactions. Often, customers…

Looking for an infographic that compares VoIP providers? What a coincidence! We’ve just created said infographic and posted it below for your intellectual consumption. Being in the call center industry, we love all things telecommunication; so naturally we couldn’t resist the opportunity to create a gigantic poster that gives consumers visual access…

If you are scratching your head about which voicemail provider to choose but don’t want to do the research, plus you like looking at pictures, this blog post is for you! We’ve researched the top 8 voicemail companies and organized the research into this easy to follow infographic. You’ll learn about voicemail,…

We all have it, we all hate it, and most of us don’t know how to deal with it. STRESS. It has been estimated that job stress and stress-related work absences cost U.S. businesses over $300 billion a year. In a 2011 survey by the American Psychological Association, it was reported that…