The Specialty Answering Service Blog

Being a virtual receptionist is an important job. As the first live point of contact for customer support, you are the person responsible for the first impression, and sometimes the only voice the customers will ever hear from the company you're representing. And while you'll leave most calls feeling great, not every…

Wrong numbers stink, and in some cases, can be a straight up nightmare. Below are 16 seriously funny examples of wrong numbers from movies and television.  Stop letting wrong numbers get the upper hand and wreak havoc on your day! #1. Specialty Answering Service: Real Video of a Threatening Wrong Number …

CTI, or Computer Telephony Integration, is a general term used to describe technology that allows computers and telephones to communicate with each other. For example, if you call your bank and press 1 for balance information, it's CTI interpreting the phone action and returning the database information. In the call center world,…

If you're using an answering service, it can be challenging to make sure each caller gets as personalized an experience as when they reach your own office. One of the ways answering services can help maintain continuity is through an upfront, customized recorded greeting. Customized greetings, or auto attendants, can help bridge…

Turn on any news channel, and you’re bound to hear at least one story where drug and alcohol addiction plays a starring, nefarious role. According to the National Survey on Drug Use and Health, conducted by SAMHSA, the Substance Abuse and Mental Health Services Administration, in 2014, 21.5 million American adults battled…

Picture this. You're a landlord for a small apartment complex. For emergencies, all of your tenants have your personal cell phone number. However, you're finding that your tenants are reaching out all hours of the night for every little issue that comes up. You keep telling them to contact you after hours…

Answering the phone. It’s easy, right? Maybe for a seasoned receptionist. But for someone who is new to the working world, there is a rhythm and rhyme to expert phone answering. Everyone at your business needs to know how to answer the phone professionally. Whether you’re working the front desk of a…

Tax season is here, which means accounting and tax prep firms are working diligently filing taxes, doling out financial advice, and answering the most important question - 'So, how much am I getting back?' Because this is a taxing time (pun intended) for both accountants and civilians alike, accountants often hire answering services like…

How do you take classroom training, soft skills essentials, role play, and employee shadowing, and turn it into magic when new hires pick up their first call? Have faith in the tools and education that your training team provides before an operator puts on a headset? Yes. Trust that you have hired…

In our first post, we covered soft skills training for call center agents to take the guesswork out of teaching call center staff the art of communication. While having a presentation to present is a great tool, there are a number of effective call center training techniques that can be utilized to smoothly…