Call Attendant

Call Attendant - Affordable Business Receptionist

Specialty Answering Service has devised a training method that makes every answering service operator a call attendant. As the front line receptionist for all inbound calls, the operators answer each and every call with the attention that the call deserves. Each attendant places the needs of the customer and the caller above everything else. Attending to the needs and wants of the clientele is what brings the operators to the next level. The operators treat every call as if it the phone call is the one that can change the course of a business. Every telephone call has potential. Every telephone call that is not handled properly is lost potential. In today's business environment, the initial contact of most potential customers still comes from a telephone call. The calls are the engine that drives business and a call attendant is the key factor in making sure that drives that engine.

Call Attendant & Automated Attendant

In telecommunications, many often mix the term call attendant with automated answer or auto attendant. The call attendant is the polar opposite of the auto attendant. An auto attendant is not a very effective way of handling telephone calls. In fact seven out of every ten callers that reach a auto attendant do not leave a message. That means that an auto attendant, voice-mail, answering machines and other methods of automated answering fail seventy percent of the time. A call attendant, on the other hand, specializes in answering calls and capturing leads. They specialize in capitalizing on opportunities. In the answering service world, many providers attempt to deliver excellence through their staff and operators. Specialty Answering Service relies on our receptionists to actually deliver excellence.

Different Methods Of Answering Calls

• A Full Time Receptionist: There are a variety of different ways that businesses choose to handle their telephone calls. Many offices are staffed with a full time receptionist. While this option will deliver quality, it is a quality that comes at a great cost. Full and part time employees dedicated solely to answering telephone calls are a wasted resource. When outsourcing, companies pay only for the calls that are taken, and don't have to pay an employee to sit around and wait for the phone to ring. Each 24/7 operator can deliver comparable quality to that of a full or part time employee.
• Voicemail: Another method for phone answering is voice mail. Voicemail does not work. A company counting on voicemail can count on failing. Can a business afford to drop two out of every three calls? The answer is no. Businesses fail without the aid of a live friendly voice at the end of the line. Live answering works above and beyond what automated services alone can deliver. A knowledgeable operator is what sets business apart.
• Cell Phones: Other companies choose to use cellular telephones as their method of call answering. While transferring phone calls directly to a cell phone places the caller in the most direct method, it can be very unprofessional and very unreliable. Background noises, dead zones and unexpected interference tell the caller that they may be dealing with a company that cannot properly handle their basic needs. Vastly different from one of our operators who conveys professionalism at every turn, a phone call on a cell phone conveys a lack of professionalism and makes your business seem second rate.

All in all, a call attendant is a necessity in this day and age. The answering service has evolved in recent years to become a true extension of an office. An answering service operator has also evolved into a true extension of the receptionist. They are often times the difference between the success and failure of the business. Answering service is many times the key ingredient that drives a business.