Call Center Order Processing

Call Center Order Processing

Specialty Answering Service offers large and small businesses a high quality customizable call center order processing service. We draw our experience from servicing past customers, having learning about what it takes to manage a successful program. We know that no two customers are the same. The way they want their orders processed can differ, however, where they differ, there are also underlying similarities. Each customer demands a customizable program backed by experienced call center operators who appear competent when representing their product and can answer customer questions without hesitation. Our order processing services represent your brand with the same level of competency as your own employees you and we seek to provide the highest level of customer service and support to your valuable clients. We know what it takes to develop an order processing service unique to your needs.

Our order processing capabilities include:

• Order Processing: Let our call center operators take customer orders and input the information directly into your web form.
• Payment Processing: If you don't have a payment processing gateway, we can process orders on your behalf and be your credit card processor.
• Customer Service: In addition to order processing and up selling / cross selling services, we can also provide customer service to your callers by interfacing with any web based customer service software you already have setup.
• Call Center Services: In addition to our order processing, you will have access to our entire line of call center services including telemarketing, lead capture, IVR, etc.

How We Process Orders & Payments

If you are using our call center part time to process your orders, simply forward your telephone lines to our service when you need to utilize our services. If you are using us as an overflow center, program your call center equipment to route to our call center when all of your trunks are filled. If you are using us as a 100% outsourcing capability, you can direct your toll free inbound line directly to our call center.

If you have other communication lines you need us to manage, we can also perform live chat response and email response services. However your customers contact you to place their orders or communicate their customer service needs, we are able to accommodate. By interfacing with your web based system, we become your personal secretaries, receptionists, customer service staff, and sales staff 24 hours a day. We capture and process your orders with a live voice and we have the experience in interfacing and working with all types of shipping cart systems including custom systems and open source systems.

Order Processing Expertise

Specialty Answering Service has experience in your industry and professional operators all backed by state of the art call center software and redundant security and backup protocols ensuring we can provide the most error free order processing service available. Without much delay (anywhere between 24-72 hours depending on account complexity) we can get your service ready. If you are ready to partner with a reliable service that is able to provide you the order processing services you need now and had the ability to expand its service platform as your needs grow, you can trust our call center with your brand and your image.

Call us at 1-888-532-4794 or contact our answering service online to find out more about the order processing services our call center can apply to your business.