Live web chat services.

My, my, aren’t we chatty today?

Phone calls, emails, text messages, instant messaging, faxes, pagers, and don’t forget the good ole U.S. mail! These days, consumers have a wide array of communications channels to choose from, making it increasingly easier to “reach out and touch someone.” One of the newest ways for customers and retailers to communicate is via live chat services. This fast, easy way of managing customer service concerns can be a timesaver in our hectic lives. If your business is not currently offering this convenience to patrons, then it’s high time you start! Specialty’s live web chat service can help.

40% of Live Chat users will purchase with you. That means not having manned Live Chat on your website is like a phone line without an operator! For pricing, ask about our dedicated agent program.

SAS Delivering Outstanding Customer Support

Live chat is a beautiful thing. Just about any customer query can be addressed and remedied in an instant, and it is virtually effortless for the consumer. It is a fact that 94% of online retailers provide customer service support through email. Think about it, though. Email can be tedious to pour through, especially when your service representatives’ queues are overflowing with messages. 41% of consumers expect an email response within 6 hours, but if you are running a smaller operation, this turnaround time may not be feasible. Unless you have a dedicated email answering service, it could take days to get back to your customers. Live chat takes place in a fraction of the time as email. Consumers like it because they have immediate access to your company without having to pick up the phone. You will like it because it improves overall customer satisfaction, and that leads to more sales and better business!


How it Works.

We employ over 300 call center agents, capable of handling 100,000 transactions per day. We train our employees twice as long as the industry standard, and that means you will always have the most experienced staff monitoring your web chat service. We are always prompt, always courteous, and always dedicated to your success. Online communication can be an integral part of your sales and marketing department. We offer:

  • 24/7 Answering: There’s no telling when a website visitor will contact your business. People surf the web at all hours, and that means that orders or questions can come in at any time. It could be 1 in the morning or 5 in the afternoon – our agents are always available. 24/7/365 service guarantees that your customers will have access to your business whenever they want.
  • Customized Solutions: We can provide you with a live chat channel for your business via an easily inserted code, or if you already have a chat module established, we are able to work within your current preferences. Whether we are providing sales, service, or tech support, our experienced team will collaborate with you to create a script for chat agents to follow during every session. With a list of your FAQs, we can easily respond to every query, and even initiate a telephone call from a chat session if the issue requires a more in-depth approach.
  • Bilingual Staff: America is growing more diverse by the minute. In this marketplace, it is essential to be prepared for not only English speakers, but for Spanish-speaking clientele as well. With bilingual chat services, you can rest assured that all of your customers will receive the impeccable care they deserve.

The Benefits.

Uniting with us can give your business a number of advantages that will keep you competitive in the marketplace. Whether your web traffic is high volume, or you are just putting down roots in your industry, chat is a marketing tool that you simply can’t afford to be without. We take pride in what we do, and we know that once you get to know us, you will wonder how you ever got along without our call center solutions! Investing in SAS can:

  • Increase Revenue: Did you know you have a 6 times greater chance of reaching a web lead if they are contacted within the first 30 minutes of submission? Now imagine how many more web leads you will capture with live chat services! Additionally, there is tremendous upsell and cross-sell potential with web chat. Customers will not feel the least bit pressured to buy, and that gives them a chance to review the offer from a fresh perspective. It’s simple. Increase sales and you increase revenue.
  • Improve Customer Satisfaction: When customers receive immediate, personalized assistance as they move through the sales process, they are much more likely to complete the sale and return to your website in the future. There is also a good chance that they will recommend your company to friends and colleagues. Small business owners say that 82% of future revenue comes from referrals. When it comes to new client acquisition, outstanding customer service is the name of the game.

With more than 65% of American online shoppers engaging in live chat, it is perhaps the most expedient, affordable way imaginable of communicating with your client base. We are so confident in what we can do for your business that we invite you to try out our shared, live operator service free for 2 weeks! There are no tricks and no hidden fees, just amazing service. So chat us up. We can’t wait to hear from you!

Get Started

We’re ready to help you help your small business. Our shared, live operator service is free for 14 days, and there’s no commitment or credit card required. Sign up and give it a try!

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

 

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2017 Specialty Answering Service
All rights reserved

  • #
  • #
  • #