Call Center

Learn More About Our Centers & Capabilities

Our centers were created with your organization in mind. Our support staff is trained to assist you whether it be for the HVAC industry, the medical industry, the plumbing industry, the energy industry, or one of our countless other specialties. Through our detailed analysis of your business' specific needs, we have tailored support that will exceed your standards of excellence. We have been exceeding expectations for the last 20 years and have grown to be viewed as the most efficient and respectable centers in the country. We are looking forward to using our experience and knowledge to grow with your business.

Backed by agents who professionally represent your company and your image, we tirelessly work 24 hours a day to increase your profits. Whatever support you are looking for, including event registration, fulfillment, telemarketing, and more, trust that your valuable calls and image will be managed by an industry leading company. We offer a complete suite of services for your business including:

• A specialized service for your specific business needs setup by knowledge of your industry through our experience
• Professional centers with staff ready to represent your business and image 24 hours a day
• The lowest priced, highest quality service in the industry boasting low setup fees and economical per minute plans
• Full service inbound services and outbound services
• Lead generation & sales support from B2B and B2C telemarketing services
• Superior customer service, customer care, and customer support provided by our 24 hour agents
• Services such as outbound telemarketing, help desk and FAQ, voice broadcasting, web chat, instant messaging support, and more

A Brief Background

We make voicemail seem like it was invented in the dark ages! We can do everything from order processing to market research. We use the latest technology and integrate the most qualified operators to answer your calls. Our pricing schedules are very competitive and reasonable. Our business philosophy centers around growing our business over a long term period by keeping our customers happy and retaining their business for months and years. We do this by providing a great service for our short term customers to guarantee they return for tele-messaging support for their next inbound call campaign. With our professional service & business attitude, our invoice will be one check your business won't mind writing every month.

Because of the advanced nature of many services we offer, we may not be able to offer you a free trial with some of our more advanced services as many of the inbound and outbound services require hours of setup, operator training, and many times customized account setup before the first call is even routed to us. If you are unsure if your needs would qualify for a free trial, please contact us so we can determine if we can offer any trial period for your account.

More Information On What We Can Offer

We are able to manage many different services that your company may need now or as you grow. Please use the links below for more detailed information on the services we are able to provide for your business.

What is a Call Center

Simply put, it is a physical place capable of fielding a large volume of calls. When a business is growing, or if it already receives a large volume of calls, using a center like Specialty Answering Service is a formidable solution. A call center can do all things from order processing to message taking and call screening. Whatever your business is and whatever your specialty, we can be a great help by offering a cost saving solution that outsourcing offers.

How Specialty Answering Service Helps Your Business

Outsourcing to us is a superior solution to hiring your own in house employees to manage inbound and outbound telephone calls. We can act as an extension of your business and your staff and can perform virtually every task your staff does in your office. For instance, many businesses use us to take over or assist with their overflow order processing.

If your business or product is just beginning to get noticed and your staff cannot manage the orders, or you are reaching a breaking point where you need to hire more staff to manage customer service and sales, it's time to look for our assistance. Specialty Answering Service can field and takes the orders for your company, giving you ample time to perfect and expand their product base. While these orders are being fielded, Specialty can also take messages, comments, questions, and concerns to be forwarded later to the business owner. Without outsourcing, all of these responsibilities fall on the company, which could prove to be crippling.

Another important facet of our services is the ability to give businesses an opportunity to grow their service area or product lines without hiring extra staff to handle the increase in customer service or sales related telephone calls. Specialty Answering Service is the answer to the question of how a company owner expands their service area while maintaining their current service level. We can continue to serve your current area, while also expanding along with the company. This allows for a smooth transition in which the company can focus on staying consistent in their service, and have time to figure out the expansion situation. We are able to help by managing any large of small volume of telephone calls by your business.

Offering A Valuable Resource

We are a valuable resource for a quickly growing company or for a stable company looking to spend time improving their product while continuing quality customer service without hiring extra staff. Specialty can help any business looking to provide 24 hour service to their customers. We can field orders, inquiries, and sales questions, while allowing the business and its owner to focus on the well-being of the business. When you are ready to employ a trusted name in the answering service industry, contact us at 1-888-532-4794.

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