Call Centre

What Makes Our Call Centre Special

Specialty Answering Service is a pioneer in the call centre industry. Our skilled representatives provide your business with a best in class customer service and support 24 hours a day, when your business needs it most. Our industry experience allows us to deliver business services which are both cost effective and completely customized to fit your structure. We understand what your company needs to grow and have developed our service around what is most important to businesses - clear and professional communication combined with a contact centre whose services are vast enough to be a total solution for businesses no matter what their needs.

In today's business climate, outsourcing is necessary to keep your business ahead. It takes too much capital investment to hire new employees and keep current with all telecommunications software advanced so it makes sense to outsource. Our service allows businesses like yours to concentrate on your businesses core structure. We can handle all telecommunications (both inbound and outbound tasks) related to your business. Through our years of experience in this industry, we have developed blueprints applicable to all industries and businesses. Let our experience help you save money while raising profits. Throughout your tenure as our customer, we will work closely with you to make sure we are performing as you expect and are able to handle any amount of call volume your company can generate. Everyone from our receptionists to the supervisors will work with you to fulfill all needs.

Different From The Competition

Specialty Answering Service is unique in that we offer complete outsourcing services. We are able to manage the most basic of customer needs (such as live receptionist support), as well as complex telemarketing, catalog order taking, or direct advertising order processing accounts. With Specialty Answering Service, you will get:

• Customer Service: Our agents are trained customer service representatives who are always polite and efficient when dealing with your calls.
• 24 Hour Service: Whatever your needs are, we operate around the clock so are able to accommodate any time zone and even telephone calls from any part of the world.
• A History Of Professionalism: We have experience in every aspect of call centre service from inbound to outbound.
• Affordable Price: We have developed the best mix of professional service with low prices. This development is in part due to our experience and our ability to expedite calls quicker.

The Services We Offer

At Specialty Answering Service, you will find the services we offer customers to be vast enough to be considered a total business process outsourcing (BPO) solution. When you contract with us, you have all of our services at your disposal 24 hours a day. Our services include a range of inbound and outbound services which can be used independent of each other or in tandem. Building on the old model of answering service support, we have expanded our service list to encompass every possible business need you may have. From help desk to telemarketing to sales lead qualification to web chat services, we feel we have the most complete array of services for your business to choose from. Specialty Answering Service can offer your business:

What Is A Call Centre

A call centre is a physical building, holding people and equipment responsible for answering calls, taking messages, and possibly taking orders. Any business can use one to boost production, while not putting a dent in their budget. Most centres, including Specialty Answering Service, deal with inbound and outbound telephone calls. By having both inbound and outbound capabilities, the centre can be a total outsource solution to business managing everything from customer service to sales & everything a business could need. We are capable of receiving thousands of telephone calls a day because of our experience, our software, and our professional operators.

Whatever needs you have for your company, we can accommodate. Outsourcing to Specialty Answering Service helps your business better organize how they deal with customer service and sales. Our agents answer your telephone calls in your business name and manage your calls according to your instructions. Our goal is to be a transparent outfit representing your company. For more information about our services, please contact us at 1-888-532-4794 or fill out the request form below.

Our call centre is a full BPO service and have extensive experience that will save you money and help you organize your businesses inbound and outbound telecommunications.

Home Privacy Policy Site Map Resources Terms

© 2011 Specialty Answering Service, All Rights Reserved