Catalog Retailer Call Center

Catalog Retailer Call Center

Although the ordering process is often seen as the most important part of a catalog retailer's operations, prompt and accurate fulfillment is crucial for maintaining the long-term profitability of the company. Customers who receive their orders in a timely manner without any mistakes or hang-ups are going to be satisfied with your company and will likely continue ordering from you.

The catalog retailer call center department at Specialty Answering has improved the response time, cut costs, and reduced mistakes in the order fulfillment processes of companies in a wide range of industries. Although telephone ordering begins with our call center, we take the time to understand your organization and what happens after the order is received. From there we work with you to integrate our staff with yours, allowing our agents to function as an extension of your company.

Catalog Retailers Call Center Assists with Order Confirmation and Tracking

After placing their order, customers need to stay updated on its status, especially if it is of an urgent nature. For this reason, companies use our catalog retailers call center as a way for their customers to keep informed on how far along their order is and when they can expect for it to arrive. We can access your existing system or help you with developing one from the ground up. Once we have worked out how you wish our call center to perform, our operators can relay customers of the status of the order by email or by phone, 24 hours a day.

Multi-channel Communication with Catalog Retailers Call Center

One of the best aspects of our catalog retailers call center is that we support means of communication other than inbound telephone calls. Some options are:

• Email: Our staff can monitor incoming emails from customers regarding their orders, ascertain the required information from your staff, and respond in a timely fashion.
• Live Chat: Web-based real time messaging has become a popular customer service tool. We support many different brands of live chat software and can provide around-the-clock coverage.
• Text Messaging: We can respond to incoming SMS text messages inquiring about order status as well as provide periodic outbound updates.
• IVR and Automated Tracking: For many companies, integrating their fulfillment department with an automated telephone system provides customers with an easy to use and affordable means of tracking their orders in real time.

Contact A Call Center Specialist

You have a product and need call center support to process your catalog orders or even to answer questions from your website retail visitors. When your customers call our call center they get the support they deserve, quick answers to their questions, and your brand is represented with the utmost care. Our call center agents understand the nature of catalog calls and know the type of questions they ask. If a customer is calling about billing questions, return processing, or asking where their order is, we can help. Contact our catalog retailer call center specialists today at 1-888-532-4794.