If you’ve hired an answering service to manage your calls, then virtual receptionists, not your own employees, are likely the first point of contact for your customers. Since these receptionists aren’t sitting in your

Read more

Welcome to part 4 of our Small Business Pricing to Win series. In Parts 1, 2 and 3, we explored pricing strategies, factors that influence price, and how to decide on the right

Read more

This is part 3 of a 4-part series on the logic behind pricing your product or service to win in your respective marketplace. In Part 1, we looked at the various pricing strategies

Read more

In the first part of this 4-part series, we talked about the various pricing strategies that businesses follow. And if you skimmed it, then you know there are a slew of different

Read more

If you are a small business owner, the success of your business isn’t about how cool your logo is or what your product does – because chances are, there are other small

Read more

If you’ve ever watched television for more than five minutes at a time, then there’s a solid chance you’ve seen the Lincoln commercial featuring everyone’s favorite Texan, Matthew McConaughey. “It’s not about

Read more

Tags:

In a world of constantly evolving mobile technology, being on-the-go has never been easier. With a few quick clicks of your smartphone, you can binge watch your favorite TV show, update your Twitter

Read more

Tags:

Stressing out over updating your on-call schedule? Great news! The SAS on-call schedule creator makes building reach, warm patch, cold patch, and email on-call work schedules a breeze. Keep reading to get the

Read more

Did you ever wonder how your customer service calls are instantly transferred to the right person or department, and all you have to do is say a word or two? Behold the magic of

Read more

The job of a virtual assistant is never easy. Imagine dealing with hundreds of calls a day, often for similar issues, and having to repeat yourself over and over. It would be

Read more

With the upcoming presidential election, everybody’s talking about making your voice heard. While one vote among millions may not seem like much, it counts. But elections aren’t the only place where your voice

Read more

Managing calls for thousands of industries and millions of scenarios is no easy task. Each small business is unique, and it would be impossible to memorize the nuances of the thousands of businesses a call center may

Read more

Tags:

Whether you run a small dental practice or a large oral surgery office, every call you miss equals revenue lost. Statistics show that 67% of callers will hang up if they can’t

Read more

According to the latest Wells Fargo/Gallup Small Business Index, optimism among small business owners is at its highest since 2008. Jobs are expected to increase, and it is also anticipated that the

Read more

Let’s pretend there are only 4 people in your Princess Bride Call Center’s customer service department. Now let’s say that one of you spontaneously grows a 6th finger and has to make

Read more

You might have been one of the 40 million Americans who were affected by the now infamous Target security breach that occurred during the 2013 holiday season. And if you were, then

Read more

As a small business owner, you might feel that no one outside of your organization is interested in the data that you handle. They are. Small and medium sized businesses are vulnerable

Read more

How often do you use your phone to actually call someone? Based on mobile phone usage trends, the answer is, not as often as you used to. For people in the customer

Read more

Despite the perpetual expansion of technology in business, did you know that talking with a real person is still the preferred method of communication 79% of the time? There can be no

Read more

Despite the brutal cold and unpredictable weather that Mother Nature threw at many of us this past winter, one thing is as predictable as the sun. After winter comes the spring. And

Read more

Apple Inc. was started in 1976 with an initial investment of just $500 and a $25,000 order. It’s now the world’s largest business, worth more than $700 billion in market capitalization. Apple’s

Read more

You’re ready for your first answering service, but with so many options out there, you have no idea which will work best for your business. We know how tedious the process of

Read more

What’s your management style? Would you say that you are more inclined to cater to your boss, do you spend more time working with your direct reports, or do you fall somewhere

Read more

The first impression a customer has of a company is usually made by the receptionist. And if that’s your job, then maintaining a professional demeanor is essential in everything you do. While

Read more

For many people, text messaging has replaced the art of real conversation. It’s easy and direct, and it saves users an abundance of time. This is also true in the health care

Read more

Closing up shop at 5 p.m. doesn’t mean that your business won’t continue to receive calls after hours. For many industries, having callers greeted by voicemail after the doors close for the

Read more

Think about your perfect employee for a second. Visualize them: the face of Giselle Bundchen with the brains of Hilary Clinton, or maybe the build of Thor with Albert Einstein’s grey matter.

Read more

Tags:

If you’ve ever seen Three Men and a Baby, then you might remember the scene where Tom Selleck is lulling the little baby to sleep reading a sports article about a bloodied

Read more

Do you think your business is running smoothly? How about your customer service department? Is it exceptional? Are your employees representing your business in a positive light? If you aren’t 100% sure

Read more

Business is starting to pick up, and that small-town, one-man show that you’ve been running is turning into a gigantic Broadway production. This is great! But if you aren’t prepared for it,

Read more

Money? Revenue? Success? Nope. Think again. Here are the top 14 words and phrases that drive good business. Thank You. Do you thank your customers for their patronage? Do you send out

Read more

You’re a marketing Guru. Your work is awesome. You’re attracting prospects. They call and you extol the virtues of what makes you the best choice for them. The concept is easy. Getting

Read more

Tags: ,

Shopping around for an answering service, or thinking of switching from the service you currently use? As technology advances and customers’ needs become more complex, you would be remiss if you didn’t

Read more

Tags:

As a manager, do you recognize your employees’ talents and engage their strengths to your benefit? If not, you should start. Take Rudolph for example. While the other reindeer were off playing

Read more

For the small business owner, time is a commodity. With a limited number of employees, it can be a challenge to get through your entire “to-do” list in one day. Far down

Read more

It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the

Read more

Tags:

Do you know how you sound on the phone? Probably not. While some people may think they sound professional and helpful, others may hear something entirely different. Unless you are routinely listening to yourself,

Read more

What about Bob? is a hilarious movie that showcases the antics of a cunning, obsessive-compulsive narcissist who can’t manage even one day without his psychotherapist. Bob Wiley uses his guile to pull

Read more

Tags: ,

What’s more unprofessional than chomping down on a nacho box while on a business call? Chomping on a nacho box while out at a sporting event with a crowd of loud, crazy

Read more

Your call center script. It’s the most important part of a successful call center solution. The best scripts make the transition between your office and your answering service seamless – meaning that

Read more

Listen voicemail, we need to talk. This really doesn’t seem to be working, and I think we should break up. It’s not you. I mean, you’re perfect. You do everything right. You’re

Read more

Tags:

Now that you are using the world’s most professional answering service, what do you do with your old phones? Here are 25 uses. 1. Use the cord as a picture hanger. 2.

Read more

Tags:

As a small business owner, you have a lot to juggle. Unfortunately, this means you may have a limited amount of time to interview prospective employees. You’ll get some great employees and

Read more

You practically jumped out of bed from another one of those horrible dreams. Your partner rolls over and asks, “Another one of the night terrors, honey?” You nod sheepishly between chest-heaving sobs

Read more

When something goes wrong with my computer, I get angry. Oftentimes, I get irrationally angry, and start hitting things, which, I’m told, doesn’t actually help my internet connectivity as I would like

Read more

You love what you do, but you can’t stand your employer. So you’ve decided to go solo and parlay your HVAC career into your own business. It shouldn’t be too hard, right?

Read more

In 2012, business news giant Forbes partnered with Nextdoor.com to compile a list of the top 15 friendliest towns in America. With thousands of locales in the United States, there’s a pretty

Read more

When we wrote this post a few weeks ago, we could never have guessed that one of “Ghostbusters” writers, Harold Ramis, would pass away. Harold Ramis’ subversive genius was responsible for a

Read more

Tags: ,

The Internet is rife with tales of people being victimized by one email scheme or another. If you haven’t received the, “I need your bank account information” email, then you most likely

Read more

With all of the shenanigans call center staff has to contend with on a daily basis, surely there must be an extensive manual dedicated to the navigation of difficult in-call situations. Um,

Read more

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2017 Specialty Answering Service
All rights reserved

  • #
  • #
  • #