Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost

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If you’ve ever placed an online order, you’ve probably fumbled around, surfing your favorite retailer’s website for the perfect product. When you don’t know the item number or exact name of what you’re looking

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When you imagine your summer vacation, do you hear the gentle sound of the waves being drowned out by the non-stop droning of your cell phone? Worrying about your customers while you’re trying

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Let’s pretend there are only 4 people in your Princess Bride Call Center’s customer service department. Now let’s say that one of you spontaneously grows a 6th finger and has to make

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You might have been one of the 40 million Americans who were affected by the now infamous Target security breach that occurred during the 2013 holiday season. And if you were, then

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If you are a small business owner looking for ways to increase your customer base, you’re behind the 8 ball if you haven’t read Blue Ocean Strategy. If you haven’t read it,

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Despite the perpetual expansion of technology in business, did you know that talking with a real person is still the preferred method of communication 79% of the time? There can be no

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Do you know why first impressions matter for business success? It’s because of a phenomenon that famous business author Malcolm Gladwell refers to as thin slicing. Thin slicing means that we often

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Role play is a viable business customer service training tool that encourages best practices and thoughtful discussion amongst team members. It can be a little unnerving to “act” in front of your

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If you’ve ever seen Three Men and a Baby, then you might remember the scene where Tom Selleck is lulling the little baby to sleep reading a sports article about a bloodied

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What happens after a bad customer service experience? What happens when the customer decides to ditch your business in favor of your competitors? Does it end there, or does that customer sing

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How many times have you called a customer service department and been greeted by a rep who sounded dead? It happens all too often – but it doesn’t have to. Just because

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How could Mr. Grinch, who is as cuddly as a cactus and as charming as an eel, be anything short of the world’s worst customer service representative? Well, despite the Grinch’s propensity

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‘Twas the customer service before Christmas, Specialty Answering Service’s phones ringing like mad As customers ordered presents for mom, sis, and dad; Their credit cards ready to fire at will In hopes

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The phone rings. The caller on the other end of the line is freaking. He is screaming into your ear and you are trying to figure out how to help him. Problem

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Anyone who is currently using answering services to support their business can extol its benefits in great detail. If you are on the fence about if outsourcing will work for your organization,

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Ah, the holiday season. It’s a magical time filled with twinkling lights, candy canes, and the madness of retail. Amidst all of the hustle and bustle, and shoppers knocking each other down

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Proper diction is as important to customer service as diapers are to a baby. In the answering service world, pronunciation is key. So how can you keep your customer service department speaking

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When I was in college, I used to work for the Alumni Relations Office, and let me tell you, there is no one more distressed than a 70-year-old alum who can’t figure

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What’s the difference between an optimist and a pessimist? The optimist is the person who invented the toilet. The pessimist is the person who invented the diaper. Optimism, while undeniably great fodder

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When it comes to the success of your business, ensuring a positive consumer experience is everything. If you want to knock it out of the park, teamwork, dedication, and a great social

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I once heard a burgeoning entrepreneur compare the market for small business owners to the recording industry. “Imagine Taylor Swift,” he said; “she can crank out mega-hit after mega-hit because she’s got

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With a proliferation of self service channels such as the web, mobile and kiosks – all of which are often managed by contact centers – it is important that customers must be

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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