Cell Phone Answering Service

Cell Phone Answering Service & Your Mobile Business

Today over 200 Million Americans use cell phones. As a country we are very close to achieving the one man, one cell phone goal of the cellular phone industry. The affordability and expanded features of modern cell phones, coupled with portability features, are driving factors in the incredible growth of the industry. Because of these factors, cell phone use is at an all time high. With the changing face of the cell phone industry, and cell phone usage, ancillary needs for cell phone users have arisen. More and more businesses are using cell phones as their primary means of telecommunications. Due to this fact, Specialty has formed a cell phone answering service has been formed to handle the calls coming in on portable hand held mobile devices.

It's All About Business

Now that businesses are often conducting business exclusively on cell phones, they need an answering service solution. In order to capitalize on every call, the telephone must be answered by a live voice. A live voice is far more successful in obtaining results than a voicemail box. Every cellular telephone comes equipped with a voicemail. When the phone is not answered in a certain amount rings, the caller is then directed to the mailbox. Nearly seven out of ten callers, who reach a voicemail, do not leave a message. This is fine for personal use, but in a business environment, no one can afford to lose seventy percent of their business. A live operator answering service can handle telephone calls from the mobile hand held phones, via call forwarding. The user would program via a call forwarding feature to have unanswered calls to be directed to the cell phone answering service instead of voicemail. That way a live voice is in place to answer direct, take messages and dispatch every call.

It's All About Safety

Cell phone safety is an issue. Drivers who talk on the cell or text are a big problem in this country. Some feel is worse than driving while intoxicated. Some companies are giving remote workers the ability to have calls forwarded to a cellular answering service. This discourages the workers from answering calls while driving. When the employee has arrived safely at their destination, they can contact the cell phone answering service for new messages. Although initially it is difficult for the employee adjust to not answering every cell phone call. After the initial period of adjustment, using the service becomes a part of the employees day. Answering the phone is dangerous. Driving while on the road is dangerous. Some companies have actually completely banned the use of any cell phone, whether it's a company issued phone or the employees personal property, while operating a company owned vehicle. The ban can also apply to the use of the cell phone in the employee's personal vehicle while doing company business, or on company time. While this safety rule and precaution is better than the alternative, it is not as an effective option as the use of cell phone answering services.

It's All About Trust

Trust. Trust is a vital ingredient in any business relationships. Business owners must trust and feel comfortable with their own employees. That same rule applies with their answering service or call center. An answering service must earn the trust of every client. Regardless if the call center answers a business's telephone or their cellular phone, trust is the key ingredient. Specialty is a part of any corporate team. The success of the business the mission of each and every phone call answered. Specialty takes every phone call seriously.