Custom Answering Service

Custom Answering Service

We describe our service as a custom answering service because each account is customized to meet your specific needs. Each account we setup is a custom service to fit the needs of your individual business. You can customize your answering service in many ways according to what works best for your company. We understand that each doctors office or each heating company we answer for will most likely operate within the same framework of what brand of service will work best for them, but there are specific ways each small business is run that make each account setup and customized to work within your existing business model.

Custom Answering Service Account Setup

Each live operator account we setup starts out by customizing your answer phrase - which is the greeting our call center operators use when they answer your forwarded or directly advertised telephone calls. This is the first aspect of our custom answering service because we want the transition from your office to our office seamless to your callers. The next aspect of customization is with our message delivery. We are able to deliver messages in so many ways that we are able to setup a custom protocol according to what works best for your company. Among other custom aspects are how we take messages, the script that we follow and say to your callers, how we set appointments, essentially every aspect of our service can be custom to fit your needs.

Along with our custom answering service, we also offer a variety of call plans to suit the needs of any business, both small business and enterprise level accounts, which match their call volume. Specialty Answering Service has many different "volume capabilities" with our answering services. With a custom answering service, your business has the options to choose the amount of calls you want answered on a monthly basis. A small company can order as little as fifty, while a call center serving you as an answering service can cover thousands of calls monthly. If we don't have the plan to fit your needs, we offer custom answering service plans for our high volume customers to offer you the best price possible for your call volume.

Designing Your Custom Solution

Specialty Answering Service has experience answering telephone calls for businesses in about every major industry. We understand how to setup accounts and what general framework will work best for certain industries, however, we work with each customer to custom design the perfect answering service solution for their business. Our services including basic phone answering service, order taking, emergency response, message dispatching, and others can be completely custom based on your needs.

Our call center agents act the same way your own employees would in your own office when they answer the telephone. This type of mimic behavior can only be achieved through custom scripting and custom answering service account setup from the beginning of each new client setup. Each call is answered using a customized script and following custom protocols that were put in place by you. Based on custom scripting and custom setup, care is taken to offer the same services you would in your own office, but in an outsource call center. Each account script and protocol is setup by you and custom to your individual needs.

Custom IVR and Voicemail Services

In addition to our custom answering services, we are also able to help you implement a custom IVR automated service or record and design a custom voicemail protocol. Specialty Answering Service can work with your business to help design custom applications and interactive voice response software which operates without the assistance of an operator. Of course, we are able to bundle any of our custom live operator services with our automated services to create the perfect bundle of automation and live operator interaction which will save your company money. We are ready to design your custom solution today in whatever medium, automated or live operator, that will work best for your business.

Contact Specialty Answering Service

Whatever business you are in requires a custom answering service to adequately manage your needs. From apartment complexes to doctors offices to contractors, we have the service to suit your business and are willing to customize each step of your account to make the most seamless transition from calls answered at your office by your staff to telephone calls answered by our call center operators at our answering service. Contact our answering service online or call us at 1-888-532-4794 for more information.