Customer Contact Solutions

Customer Contact Solutions

Specialty Answering Service offers the best customer contact solutions for your business. We pride ourselves in our ability to provide live and professional solutions to businesses of all sizes and various levels of service. Our call center staff is trained on our call center platforms which are highly customizable so we can accommodate any type of customer need. We are able to offer solutions for small applications and have the ability to take large volumes of calls at a time (such as for infomercial's, product recall notices, and DTV advertisements).

Inbound Customer Contact Interactions

When your customers contact our call center, have peace of mind that we are equipped to handle your calls at any hour of the day. We always provide a high quality brand of customer service and customer support, just as you would if you were answering your own customer calls. We are able to manage your inbound telephone calls such as:

• Help Desk: Inbound help desk applications can be programmed in any shape or size. Give our operators your FAQ or access to any helpdesk flow chart literature they have. We can provide level one support and escalate anything to your own support desk if the customer's needs exceed our operator's information.
• Technical Support: As with help desk support, we can provide technical support for businesses in the software or hardware industry. We can walk customers through troubleshooting steps with their technical products and provide level one technical support.
• Customer Service: You can't be available around the clock to provide customer service to your clients but your customers need their questions and concerned on their time, not yours. Our customer contact solutions are equipped to handle any customer service calls your customers would have.

Outbound Customer Care Services

If you need to reach out to your customers, we have custom solutions and industry experience to help your business get the results you need. Our outbound customer contact solutions include:

• Outbound Appointment Setting: Our call center operators can engage in B2B appointment setting services (we are not equipped to manage B2C appointment setting services).
• Customer Retention Programs: We can contact your customers in a retention capacity or even a win back capacity.
• Customer Surveys: Many times, it helps your business to find out more about how you are doing. One of the best ways to do this is survey your customers. We can contact your customers and survey them on how you are performing. This helps keep your customers YOUR customers and makes them feel that they are not just a customer.

Online Customer Contact Solutions

In addition to inbound and outbound programs, we are also able to engage in online customer contact services. We believe your customers should be able to reach you when they want at their convenience and using their chosen communication method. Based on this, we are able to provide services such as:

• Live Chat: We can monitor your live chat module on your website and respond to your customer requests. With live chat, we have the ability to interact with your website visitors as they are on the website.
• Click To Call: If you have a click to call module on your website, your customers only need to put in their telephone number into a web form to be automatically contacted to a representative at our call center.
• Email Response: Sometimes, you cannot be there 24/7 to answer and respond to your emails. Our operators, using our contact center software, can answer and respond to your customers emails.

From business process outsourcing to automated services and everything in between, we have the right customer contact solution for your business. Contact us today to start improving your inbound and outbound communications by outsourcing to our business. Call us at 1-888-532-4794 for more information on our custom solutions.

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