Customer Service Call Center

Customer Service Call Center

At Specialty Answering Service, we understand that customer service can make or break a business. Our customer service call center exists to help grow your customer base by providing 24/7 live operator customer service support. When you are working with us, you are working with an answering service with years of experience in helping corporations outsource their inbound customer service calls. We are proud to be a part of the customer service deployment procedures of many large companies and are waiting to give your account the same level of service.

Customer Service Is Our Specialty

We specialize in top quality customer service response through many various communication mediums. As a 24 hour service, we are here around the clock maintaining your customer service through the following lines of communication:

• Telephone Customer Service Lines: We can monitor your telephone lines around the clock and provide the same level of customer service you or your own office staff would. When the phone rings at our call center, we follow your scripts and can even interface with your web based customer service / ticketing / escalation system.
• Live Chat Customer Service: Some customers would rather go onto your website and chat regarding customer service or customer support than make a phone call. Specialty Answering Service can help you deploy live chat on your website and also monitor the instant messaging service on your behalf.
• Click to Call Customer Service: If your customers are on your website and have a problem, you want them to jump through the least amount of hoops to reach a person. We can help deploy a click to call module on your website which will connect your website visitors direct to our call center.
• Email Response Customer Service: You are not available to respond to your emails around the clock and some customers use email as their main form of customer service communication. Our call center can respond to your emails on your behalf and follow your customer service protocols.

US Based Customer Service Call Center

Though it may be cheaper to use an overseas call center for your customer service management, customers appreciate speaking with a knowledgeable United States based call center when they are contacting you for customer service or billing problems. Often times, the language barrier is hard for many people to see through. Using Specialty Answering Service for your inbound customer service call management means you are getting US based call center agents to handle your calls.

When things go wrong, it comes down to how you handle the situation that speaks about your company. When it comes to customer service, you need to be there to help shape your customers perception of your company. If you cannot be there, our call center will be there for your customers. We offer state of the art equipment, customized account setup, and the ability to handle high call volume. Contact us today to find out more about our customer service call center.