The customer service workout: How many calories do you burn helping customers?

Nick DAlleva

Posted in Tip O' The Morning and tagged

Business Exercise

Did you know that the typical adult human brain requires 20% of your resting metabolic rate (RMR – that’s the total amount of energy your body expends at rest)? So let’s say that your RMR is 1,500 calories. That means your brain uses up 300 of those just to keep you going. For customer service reps who work in largely sedentary jobs, save for the occasional trip to the bathroom or water cooler, the majority of your calories burned by office work is just by your basic functions – breathing, digestion, thinking, etc. Add in things like typing and sitting, and it doesn’t seem like you’d burn much more. But calories add up! Let’s take a look at what CSRs do on the regular, and how many calories they expend.

According to Harvard Health Publications, for people weighing 125, 155, or 185 pounds, every 30 minutes of these activities burns the corresponding number of calories:

We extrapolated the data for customer service employees to come up with 1 hour and 8 hour totals from Harvard Health’s 30 minute estimates.:

125 lbs.

155 lbs.

185 lbs.

Reading (30 min.)

34

42

50

per hour

68

84

100

per 8 hours

544

672

800

Computer work (30 min.)

41

51

61

per hour

82

102

122

per 8 hours

656

816

976

Light office work (30 min.)

45

56

67

per hour

33

112

134

per 8 hours

720

896

1072

Sitting (30 min.)

49

60

72

per hour

98

120

144

per 8 hours

784

960

1152

Desk work (30 min.)

53

65

78

per hour

106

130

156

per 8 hours

848

1040

1248

Standing (30 min.)

38

47

56

per hour

76

94

112

per 8 hours

608

752

896

Talking (30 min.)

39

50

61

per hour

59

75

92

per 8 hours

472

600

736

Curious how these figures break down to an 8 hour work day? We’ve estimated how much time an average customer service employee spends on each of the activities listed above and came up with the following:

Hrs.

125 lbs.

155 lbs.

185 lbs.

Reading

0.5

34

42

50

Computer work

2.0

164

204

244

Light office work

0.5

45

56

67

Sitting in meetings

0.5

49

60

72

Desk work

1.0

106

130

156

Standing

0.5

38

47

56

Talking

3.0

117

150

183

TOTAL CALORIES/DAY

553

689

828

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