eCommerce Call Center

eCommerce Call Center Services

Hiring our ecommerce call center is an essential part of any e-commerce or online retail business. We can take some load off your internal structure by managing your calls for you. We can handle your customer service, sales calls, and more. There is no substitute to a live operator helping answer your calls and offering customer support to your customers. Even though most e-commerce transactions are managed online, there is still a need for telephone support. 24/7 customer support is the difference between growing a base of loyal customers and leaving a bad impression of your brand that could hurt your business.

Full Service Ecommerce Call Center

Your telephones are managed at our call center around the clock meaning your ecommerce storefront does not need to cease if you are not available to answer your calls. When you advertise a phone number on your website, your customers will trust in your business more and will be more apt to purchase your products. From customer service support to sales support, we are a full service call center. We are able to manage all services your e-commerce business would need including:

• Order Processing: We can process your orders in our call center through web enabled terminals and interfacing with your e-commerce website.
• Help Desk: If your customers have a problem with a product or service you sold them, it helps to have an around the clock team of help desk professionals ready to follow through your fix it protocols to get them the help they need. We can also escalate phone calls to the appropriate help desk personnel in your company.
• Customer Support: After you sell your products, customer service doesn't stop. We can handle everything from customer support, returns processing, and more using your own e-commerce platform that is integrated with our service.
• Live Chat Monitoring: We can monitor your live chat module on your website 24/7 by agents in our call center. Simply give us the appropriate login credentials and we can give your web visitors another communication medium by being there to assist through instant messaging sessions.
• Click to Call: If you have a click to call module on your website, you can direct the calls right to our ecommerce call center. We try to make the customer experience friendly and give them multiple ways to contact our call center to resolve their problem or answer their question.
• Email Response: With an e-commerce website, communication is also done over email. Our call center operators can answer and respond to your emails in a customer service or sales capacity.
• Large Volume Capacity: We can handle large volumes of ecommerce type calls such as those generated from direct television advertisements or "As Seen On TV" type ads.

Answer Your E-Commerce Customers Question

Your customers will have questions before and after the sales process. Having us available full time helps grow your brand even if you are unavailable to get the calls. The customer service representatives at Specialty Answering Service become your own virtual employees to help facilitate the before sale customer acquisition and offer any variety of customer support after the sale. We believe when you help your customers throughout the sale process and during the after sales process, you will strengthen your brand. If the call if for something unpleasant such as a faulty product or a return, or a new sale, each telephone interaction is an opportunity to grow your brand.

Specialty Answering Service's e-commerce call center is available to provide your business with:

• Up Selling
• Cross Selling
• Sale The Sale Techniques

Our call center agents are all United States based and they work to develop your brand with each phone call received. Contact us today at 1-888-532-4794 to learn more about our e-commerce call center.