Email Receptionist Service

Email Receptionist / Email Response Call Center Service

With our email receptionist service, we give your customers another avenue to contact your business. Our answering service is not just about answering your telephones, its about opening up communications lines in your business for your customers to contact you through. With an email receptionist service, our call center agents can actively monitor a specified email box and reply according to your instructions. Giving your customers 24/7 customer service is what will keep you ahead of your competition.

Email Receptionist Service Capabilities

Our agents can do more than just reply to your emails and say that you are not available, such as an auto responder. We act more as a live agent responder and a part of your helpdesk team. Our email answering service agents can:

• Reply To Your Emails: Our agents reply to your customers emails following FAQ and procedural information you provide. This offers your customers very personal response giving them the illusion that you are monitoring their requests 24/7.
• Follow Your Protocols: Our agents do not just reply as they see fit to customer requests. We follow your protocols exactly and respond as you would in your office. If we ever receive requests / questions out of your script, we can escalate the ticket or email you the customer request directly.
• Escalate Emails: If we are unable to answer / respond to the customer request and solve their problems within the confines of your FAQ or setup, we can input the emails into your support system and escalate the customer.
• Create Help Desk Tickets: If you prefer us not to reply, we can input the customer information into your helpdesk system and call the customer telling them their request has been received and a representative from the appropriate department will contact them.
• Complete Receptionist Service: In addition to answering emails, we can provide complete receptionist services to your business. This ranges from answering basic telephone call requests to call center services such as appointment setting. We can respond to your emails with an actual telephone call back to the customers.

Maximize Your Customer Service With an Email Answering Service

With our email answering service responding to your customers around the clock, you present a more successful and competent image of your customer service. If you are able to respond to customers emails around the clock, and not just when convenient for you, it gives your customers more of a confidence in your business by making you appear large and also making it appear as you give each customer individual around the clock attention. If you are looking for a cost effective way to offer around the clock customer service, contact Specialty Answering Service. Our email receptionist service is a great way to stay competitive and above your competition.