Emergency Calls

Emergency Calls Managed By Our Telephone Answering Service

Emergency calls happen every day. Being prepared to handle these calls is vital. Businesses do not want to be caught without an emergency answering service to handle these calls. Preparedness is the best way to deal with emergencies. Businesses who deal regularly with time sensitive calls know the importance of having an emergency answering service. Emergencies are a part of doing business. All types of companies need emergency telephone back up; including medical practices, mechanical contractors, funeral homes, limousine companies, just to mention a few.

An effective way to handle emergency calls is necessary for any business. In case there is ever an emergency, your clients cannot leave their businesses unattended. Specialty prides itself on how they handle emergency services answering service. Whether in the field, behind the desk or on the golf course, Specialty is able to provide the best in emergency answering. Specialty can handle front line emergency service, be a backup option. We can provide the very best in emergency call maintenance. Customers can always count on Specialty to provide the very best secure, dependable, and efficient service.

Emergency Call Handling

If you are a business that handles emergencies, or has emergencies come up here and there, then you need to ask a lot of questions before determining which answering service will answer your telephone calls. In the course of the sales process, our sales staff handles many questions about how their urgent calls will be treated.

• How will Specialty Answering Service handle your emergency calls?: Specialty will follow specific instructions provided by you to help dispatch and relay messages.
• How does Specialty determine what an emergency is?: Emergency criterion is developed with Specialty during the set up process. Specialty can customize instructions on a case by case basis.
• Will Specialty give out personal contact information to callers in crisis?: No. Specialty will act as a liaison, helping the caller reach the proper person to handle his/her unique situation.
• What if you cannot reach any personnel during the process?: Specialty will exhaust every possible way to reach someone in your company to help deal with the situation.
• Will Specialty change protocol when the situation warrants?: Depending on the particular situation, Specialty will act in your (and your clients) best interest. This is especially the case when safety is an issue.

For standard businesses, we provide the exciting option of a back up answering service. When you sign up with us, you can trust that our emergency answering services have you covered. In the event that your telecommunications systems fail (e.g. via blackout, software malfunction) our emergency answering services will step in. Our live emergency answering services’ operators are always prepared to take your calls; our three backup systems and our emergency answering services’ technicians ensure that your calls will never be lost.

Our operators will always act appropriately on your behalf. The best interest of our clients and our clients’ client is our focus. Every customer service representative is dedicated to make sure that your business runs smoothly. We hire, train and staff the most capable, dedicated, and competent staff in the answering service industry. Every emergency operator is trained properly and receives ongoing training. The entire emergency answering service staff goes works as a team to ensure that each call is handled properly. The team building approach is something that is practiced on a daily basis, as operators often rely on the feedback of coworkers to handle unusual circumstances.