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- Affordable Rates
- Multiple Offices
- Telephone Answering Service
- Bilingual Answering Services
- Unify Office Communications
- Business Answering Service
- Emergency Response Calls
Specialty Can Make Inbound & Outbound Communications Uniform Throughout Your Franchise Offices
A franchise answering service is a call center that is dedicated to the needs of franchises throughout the United States and the world. A franchise is an authorization to sell a company's goods or services in a particular place. A large percentage of businesses are part of a franchise. Many franchises operate with the help of an answering service or call center.
The franchise is the perfect way to start and own your own business, with an already proven blueprint. As a franchise owner, you are not in it alone. The franchise owner has the parent company to look to for guidance. The parent company has a proven formula, and brand identity. Yet, even though a company is part of a franchise, it is still a company. These companies still have the same day to day challenges, headaches, problems and needs as most businesses. The franchise owner sometimes needs an extra set of hands. This is where our service comes in.
Top 10 Franchises
- Hampton Inn
- H & R Block
- Dunkin’ Donuts
- AM/ PM Mini Market
Franchisee- Franchisor & Call Management
There are two main aspects of a franchise; a franchisee and a franchisor. While their roles are very different, they are both vital in the relationship.
- Franchisee is one that is granted a franchise, as to market a company's goods or services in a certain local area.
- Franchisor is one that grants a franchise.
Specialty Answering Service is equipped to handle the needs of both the franchisor and the franchisee. Both needs are very unique and very distinct.
Managing Calls For Each Individual Location
We work by handling calls for the individual franchise location. This type of answering service deals with the day to day messaging needs of the particular company. Although these offices are a part of the franchise,we treat the location as a standalone business and follows the procedures and protocol of each location owner. In certain instances the individual franchisee will supply the answering service with the procedures and policies of the franchise as a guideline.
Answering For The Parent Company As Well
The answering service for the franchisor or parent company often plays a very different role. Some franchisors employ a call center to handle all of the individual franchisees. In addition to handling day to day business, a franchisor answering service often will set up a help or information line for the franchisee. Many franchisors will set up sales lines for potential new franchisees and locations, as well.
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