Healthcare Answering Service

Healthcare Answering Service Provides Telephone Support To Healthcare And Medical Professionals

Specialty Answering Service offers the foremost group of Healthcare Answering Services in the United States. With several different specialized call centers, Specialty has a solution for any profession in the Healthcare industry. Our specialized health care answering services are tailor made to fit the needs of the individual health care professional. In the answering service industry, health care providers are the cornerstone clients. Our service is designed to aid in the operation and development of the individual practices.

With so many specialized call center's to choose from, the team of health care answering services have a center to be the perfect fit for whatever need or niche that a particular office, practice or professional. A professional, capable answering service is a necessity for anyone in the health care field. In any situation, a call center with the right skill set can enhance any offices communications. By building individual answering services designed for Healthcare specialists, the right skill set is always available. These call centers include:

• Physician Answering Service: This answering service is exclusively for Physicians and surgeons. With the needs of the physician in mind, this answering service is the ideal fit for any practice
• Doctor's Answering Service: is designed for the Doctor. This call center specializes in dealing with M.D.'s, D. O.'s and health care office personnel.
• Dental Answering Service: handles the call center needs of Dentists and Oral Surgeons
• Home Health Answering Service: Handles Home Health agencies, both medical and non medical. This is the answering service for the home care industry
• Hospice Answering Service: Handles telephone calls for hospice, and Palliative Care. This specialized answering service is a must have for hospice offices
• Chiropractors Answering Service: This answering service handles the chiropractor. This service focuses on the business end of the chiropractic industry.
• Medical Scheduling Answering Service / Medical Scheduling Call Center: This center is designed for handling the cumbersome task of scheduling appointments for health care offices, health care facilities and hospitals.
• Medical Receptionist Answering Service / Medical Receptionist Call Center: This health care answering service is made to fit medical offices across the United States. This call center is set up to answer the call as a front end receptionist for health care offices.

Healthcare Answering Service Designed For You

Not only do different industries within Healthcare have very diverse needs, individual offices have different needs as well. That is why Specialty Answering Service offers custom account set up. During the set up process, Specialty gives each individual the power to design their own service fit their office needs. Each Healthcare Professional can have specific instructions that make their practice run smoothly. By setting the accounts up properly with a specific eye to detail, Specialty Answering Service ensures that mistakes are corrected before they even happen. The key to an answering service is communication, and Specialty makes sure that the channels of communications are open when designing each health care answering service account.

The key to having a successful answering service relationship is that the office is able to seamlessly transition into the answering service. These offices have eliminated their phone support staff entirely and have trusted their calls to the Healthcare Answering Service. When a profession medical office makes a decision to utilize a health care answering service as their phone support staff, the staff needs to have a quality that is unparalleled. An indicator of Specialty's quality is the amount of health care professionals

HIPAA Compliant

Specialty Answering Service adheres to the Health Insurance Portability and Accountability Act (HIPAA). HIPPA is a privacy Act that mandates medical records of individuals are confidential in nature and must be transmitted via secure channels. There are penalties that can be imposed if the rules are not followed. These rules need to be adhered to by individuals in the health care field. These rules also apply to anyone that handles patient information. We understand the need to protect the privacy of patients during the call center process. In addition the answering service must comply with the all HIPAA regulations. Healthcare answering services must be staffed only with the very best phone operators. The answering service agents are held to very high standards. Much of the HIPPA requirements are technically based. Disaster recovery, Data Recovery and privacy in secured transmittable data are requirements. As a Healthcare Answering Service, Specialty Answering Service meets and surpasses the HIPAA Standards.

Who We Serve

Our service is dedicated to the professionals of the health care industry. While the industry is so diverse, properly servicing these call center accounts takes proper planning and constant evaluation. Specialty proudly services the following industries through their Healthcare Answering Service Group:

More than Just an Answering Service

Answering services have evolved tremendously over the last 25 years. The days of the chord boards, handwritten messages and tone only beepers are far in the past. Technology has evolved at the speed of light. Over that time period, technologies have evolved and became obsolete. Today's answering service has online access, sophisticated scripting and every tool needed to answer each and every call.

It is not known what the future will bring. Yet the future for these two industries is very promising. Working hand in hand with the health care industry has enabled us to create a superior service.

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