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If you are deaf or hearing impaired, it doesn't mean you need to miss phone calls. For more information about our company, call 1-888-532-4794 or fill out our contact form.
- Live Call Answering
- Voice to Text Capable
- Text Dispatch
- TTY / TDD Operator Translation
- Qualified Receptionists
- 24 Hour Support
- Sales & Customer Service Outsourcing
- Available Nationwide
Telephone Answering Service & Live Receptionist Solutions for Hearing Impaired Business Owners
We are the leader in providing contact center support to deaf individuals throughout the world. With over 70 million people throughout the world who cannot hear, communication to these individuals is vital.
To most people, an answering service that caters to the hearing impaired community does not seem possible. Creating a phone answering service targeted to help the deaf did not seem to make sense. Yet, technology has changed the way that we communicate. There are so many ways that deaf and hearing impaired individuals communicate, that answering services can help facilitate the process.
Technology aimed specifically at the deaf community and technology that is embraced by the general public has opened new doors for the hearing impaired.
TDD / TYY Telephone Solutions with Live Receptionist Support
TDD or Telephone Devise for the Deaf an electronic device for sending text messages over a telephone line. This device was made specifically for use by individuals with hearing or speech difficulties. These devices have been in existence to use. Needing a dedicated phone line and specialized equipment, these devices were the forefathers to both alpha-numeric paging and text messaging. While some answering services carried and operated these devices, most did not.
Instant Messaging & Live Chat Services Keep Communication Channels Open
With the advent of instant messaging and live chat, communicating became much easier. These programs allow us all to type chat back and forth. Our industry soon embraced this technology, opening the doors to more easily communicating with the deaf. Specialty was one of the first U.S. based call center to embrace this form of communication.
Interpretation Services Are a Necessity
Utilizing Live Chat, Specialty can serve as an interpreter service for deaf individuals. Our operators can answer incoming calls, and immediately type messages back and forth to the hearing impaired. This process can be done seamlessly or with the caller knowing the procedure. This service is the most popular deaf answering service feature offered by specialty.
Text Messaging & Outbound SMS Solutions
Specialty utilizes text messaging / SMS as a way to stay in touch with their entire client base. Yet, this is especially helpful in the case of dealing with deaf and hearing impaired clients.
Text messaging has opened a whole new world of communication in the deaf community. Through texting deaf individuals are able to overcome many barriers they often encounter in the hearing world. SMS has virtually eliminated the need for TTY (a specialized text telephone). The sense of freedom for the deaf community allows them to communicate with anyone with a cell phone. In addition text messaging has become part of our mainstream society.
Please use the form below to contact us & find out how our answering service can bridge the hearing gap you need to reach your greatest level of success.
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