HIPAA Answering Service

HIPAA Answering Service for the Medical Community

Due to the Health Insurance Portability & Accountability Act of 1996 (HIPAA) regulations, it is vital that patient privacy is respected and the security of patient files is maintained. For this reason, many medical offices use HIPAA Answering Service, which is fully compliant with these regulations and has years of experience in running a medical call center. Our courteous and professional operators are cognizant of the sensitive nature of healthcare concerns and are accordingly trained to maintain the highest level of customer confidentiality. They are not only rigorously screened and trained, but are constantly aware of the latest HIPAA workshops and updates.

All of our data and voice communications are backed up by our comprehensive disaster security and recovery systems. Our technology is constantly updated and examined to ensure that it is as secure and up-to-date as possible so that your confidentiality is never compromised.

HIPAA Answering Service is Staffed by Professional Operators

Our operators are extensively trained and strive to provide the very best service to your patients, offering features such as:

• After-hours message taking: You can trust our operators to answer your calls politely and take accurate messages.
• Emergency Call Dispatch: For emergency calls, we will follow your urgent contact protocol, making sure we get a hold of you or your designated on-call staff member.
• Appointment Setting: We help you maintain an accurate date book, making note of any changes and setting new appointments 24 hours a day based on your availability.
• Overflow service: Choose a plan that matches the scope of your operations. Have us handle all of your services or just take calls when the rest of your lines are busy.

Demand the Best for Your Patients with HIPAA Answering Service

Because of privacy concerns, a large number of your patients may feel uncomfortable leaving voicemail messages that contain personal medical information. Here at HIPAA Answering Service, we believe that in cases such as this, patients feel much more comfortable speaking to live person rather than speaking to a machine or sending an email. With our staff available around the clock to warmly answer the phone lines, you can sleep safely knowing that patients will never feel alienated or turn to other hospitals because of unreliable service.

Our call center pre-screens callers to ascertain their needs before dispatching their messages in encrypted emails or faxes, according to your preferences. If requested, we can also take detailed patient information over phone and relay it via voice securely to the practice. They can also provide outbound call services to follow upon patients, provide reminders, or whatever other service you desire. Our service is, as always, completely customizable so that you know that your patients will receive the type of care and attention that you would demand from an in-house employee.

Contact Our Answering Service

Specialty provides our service to the medical community as an affordable and reliable after hours, overflow, or 24 hours addition to their practice. Our HIPAA answering service is available whenever you need us, 24 hours a day, 265 days a year. We handle each patient call with the urgency and sensitivity they deserve while staying within the confines of HIPAA regulations to make sure the patient information stays secure. For more information on our answering service, please call our office at 1-888-532-4794 or fill out a pricing request online.

Each call that Specialty's HIPAA Answering Service receives from your medical office or medical practice will be handled appropriately and each of your messages dispatched quickly.

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