Hospital Answering Service

Hospital Answering Service Supports All Hospital Departments

Specialty Answering's hospital answering service provides all the services needed to run an entire hospital call center. Working space and time are at a premium in hospitals, where work comes in at a breakneck pace. We have the experience and capabilities so that you can outsource all of the communications, including inbound, outbound, and internal, saving the expense of having space in the hospital set aside for telephone calls. We are available around the clock whether its as your primary answering service or just for overflow.

Our Hospital Answering Service Fulfills Many Functions

No matter the scale of your operation, our services are customizable so that we can determine the scope of the plan needed. We know that hospitals function under highly stressful and demanding circumstances and have worked to develop a comprehensive system for hospital service to ease the burden. Some examples of basic features that come with utilizing our hospital answering service are as follows:

Full Outsourcing with Our Hospital Answering Service

From internal communications to nurse triage and handling all inbound calls, we have the abilities to provide comprehensive service in all aspects of hospital communications. A hospital answering service can drastically improve internal service by streamlining the process. Our professional operators are always available and are dedicated to quick, efficient service to keep operations running smoothly. They are trained according to the specific instructions and infrastructure of your operation so that communications between internal hospital departments is easier and faster than ever.

We can have a staff of registered nurses and specially trained client representatives to fulfill duties that would otherwise distract and take valuable time away from your in-house workers. This allows your hospital's emergency department nurses to work hands-on with patients instead of constantly responding to telephone triage calls. We can help to direct patients to appropriate care levels, resulting in improved work flow within the hospital, stress relief for doctors and nurses, and a faster, easier experience for patients. With such a range of services available, it's no wonder more and more hospitals are outsourcing their communications plans.

A Hospital Answering Service Reduces Expenses

A professional staff such as ours provides numerous benefits to any hospital environment. With healthcare costs for employees skyrocketing these days, one of the most immediate is reduced operating costs for your hospital. It is no longer necessary to pay an employee to sit at a phone overnight when our hospital answering service can do it for less. If you like, we can handle overflow during the day while being your primary call center overnight. Determine what makes the most sense for your hospital and we can work out a plan that will be most beneficial.

An answering service can also help to reduce costs in other, less direct ways, by providing useful services to your hospital. These can include:

• Improved patient safety and satisfaction
• Improved physician satisfaction through less stress
• Expand your hospital's services without extra staffing and training
• Better tracking of referrals
• Customizable reports
• Decreased liability with the use of standard guidelines and documentation

Your telephone calls need to be managed with compassion, and Specialty Answering Service can offer your callers the right mix of compassion for their situation and urgent and professional dispatch. We believe all calls, especially calls of a medical nature, need to be handled with the utmost customer care. Contact us today to see how our Hospital answering service can assist with your outsourcing requirements.

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