How to perfect your answering service over the free trial.

Nick DAlleva

Posted in Tip O' The Morning and tagged

Businessman Hiding Behind Desk

So, you’re on the free trial of our answering service. Over the next 14 days, we want your experience with SAS to be even better than you expected! One of the best ways to ensure quality service is to pretend you are a customer and place test calls. This is especially useful if your call volume is low. Below are a few tips on how to get the most out of your trial.

When placing test calls, listen for the following things:

  • Was your business name pronounced correctly? If not, we can add phonetic spelling.
  • Were the operators knowledgeable about your business? If not, we can add some FAQs.
  • Did the operators ask the right questions according to your script? If not, we can personalize your call script.

When accessing your web portal, look for the following things:

When receiving calls via call patching, evaluate the following things:

  • Are we following the instructions in your script?
  • Are we dispatching your on-call team under the appropriate circumstances?
  • Did the operator provide you with enough information for you to understand and address the caller’s issue or request?

Are we scheduling appointments for you? If so, ask yourself these questions:

  • Are the right appointments being scheduled for the right employee?
  • Are the dates and times correct?
  • Did the operator include the correct contact information?
  • Are you receiving notifications in a timely manner?

Placing test calls and monitoring the above criteria will help ensure the answering service is running smoothly. It is also a valuable tool to assess if your script seems to be too wordy, if there are particular FAQs that are tripping up the operators, and so on. The more feedback we receive about your experience, the better we can tweak it to perfection! Feel free to contact our Customer Service team at 1-866-688-8912, or submit a support ticket with any comments, questions, or updates that can help us make your free trial a success!

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2017 Specialty Answering Service
All rights reserved

  • #
  • #
  • #