Inbound Contact Center Service

Inbound Contact Center Service

Our inbound contact center service is a service that goes beyond basic telephone answering service support (messaging and dispatch service). By nature of the definition of the phrase, contact center implies a more advanced service with more skilled customer interactions. Within our inbound contact cenrer services, we are able to manage calls beyond messaging including those regarding customer service, order processing, complaint resolution, problem reporting, and more. We can provide you with a dedicated toll free number that will ring at our contact center or you can forward your customer service, sales, or main business lines to our call center if you already have your own business hotline.

24/7 inbound contact center service, such as the one offered by Specialty Answering Service, is an integral part of any business. Outsourcing your brand can be a difficult decision but if the right contact center is discovered, it is an invaluable business asset that will actually help you cut costs while growing your business. Managing in house contact centers that have all of the capabilities of Specialty Answering Service are expensive and time consuming. Outsourcing to our service is an important part of any customer service / customer care and business growth model.

Complete Inbound Contact Center Services

We are a complete inbound contact center. Far beyond messaging, we can essentially manage any business process you manage in your office, all under one roof in a "virtual" location. Our inbound services include:

• Order Taking: If you run an exommerce business or catalog business, our order taking service enables our operators to place customer orders directly on your website using your own software. We can turn calls into sales by handling their inbound request from call to sale.
• Help Desk Services: Providing us with flow charts, escalation procedures, and FAQ information, we can setup a help desk service to answer customer questions and solve problems. Included in help desk support is a tier 1 and tier 2 technical support capabilities which include helping your customers solve any hardware or software problems by following your service information and escalating the calls as necessary to your interoffice personnel.
• Customer Service: Outsourcing to an inbound contact has advantages such as 24 hour customer service. Your customers will value your company even more if they know that they can get a problem resolved on their schedule, not yours.
• Product Up-Selling & Cross-Selling: When your customers are calling our inbound center to place orders, they are often willing to buy similar products as well. If you have product suggestions, our operators can follow your script and up sell when necessary.
• Appointment Setting: For medical offices, on site visits, or service companies, we are able to set appoinemtnes using our own appointment software of your own web based calendar (Such as Google or Yahoo). This is an effective tool for anyone who works by appointments as we can schedule around the clock so your day will always be filled. Eliminate down time and productivity loss with our appointment setting service.
• Registration Services: If you are having a meeting, event, company function, or anything that requires registration, we can help by interfacting with your online registration software, processing payments, giving information on the event, and more.

Why Outsource with our Inbound Contact Center Service

Contact center outsourcing is an important part of doing business today. It helps save money while aiding in the growth of your business. From large organizations to small businesses, many people have trusted Specialty Answering Service because of the hands on approach we take to account management and account setup. We have years of experience in the contact center industry and can help you cut down on your own internal costs. For more information about our multi-channel approach, technology, or ability to handle your inbound call volume, contact us today. Our sales office can be reached 24/7 at 1-888-532-4794 to discuss our inbound contact center service.