Inbound Order Taking

Inbound Order Taking

Our trained staff is a reliable and beneficial addition to your sales and customer support team. For years companies of all sizes and from a wide range of industries have been coming to Specialty Answering Service because of our effective, solutions-focused way of managing our inbound order taking services. What sets us apart is the time and attention we invest in understanding your particular needs and suggesting the services we think would be most beneficial:

• Live Chat Service for Your Website
• 24/7 Email Response
• Outbound Sales Follow Up
• Trade Show and Meeting Registration
• Inbound Order Entry

Specialty Answering Service is able to offer our inbound order taking services to small businesses, mid sized businesses, and large high volume accounts. Our small business order taking services can assist by providing a toll free number, customer service support, help desk services, and live web chat services. For large accounts or those looking for enterprise level solutions, we can act as your overflow call center or your stand alone call center able to handle all inbound and outbound solutions regarding order taking including customer follow up, customer care, up selling, and more.

Cross-Selling / Up-Selling Increases the Benefits of Inbound Order Taking

When developing your ecommerce website, product catalog, television commercial or other marketing campaign; we strive to maximize the sales rates from your resulting telephone volume and website traffic. Our inbound call center staff is trained in sales to be effective at answering any questions about what you have to offer along with communicating the benefits of your products.

Like a conscientious salesperson meeting with a customer in-person, our staff is trained to identify and suggest other products in your catalog that complement the customer's current purchase. This cross-selling can improve the usability and value of your products for the buyer while increasing your revenue from additional sales. Our operators are skilled at up-selling and will suggest a customer upgrade their selection to a higher-end model or larger quantity if deemed appropriate.

Inbound Order Taking is Easily Customized to Meet Changing Needs

By offering multi-channel sales support, we can easily accommodate alternatives to traditional phone-based sales and order taking.

• The increasing popularity of Live Web Chat has meant a growing need for constant contact with your buyer in an ecommerce setting.
• Email continues to function as a means of inquiring about your products or services.
• Countless possibilities exist for using web forms to organize and integrate customer information with your sales process.

Having different kinds of communications channels gives your customers more options, and makes doing business with you more comfortable and convenient. Our main focus is to integrate all these inbound and outbound channels to enable your sales and support efforts to be more effective.

That is what makes our inbound order taking services unique, our approach to customer communications sets us apart. We can help you open up multiple communication channels for your customers to contact you through. From email response to answering inbound calls to offering live chat services or click to call services on your website, our service can help you increase your sales by offering many communication opportunities for inbound order taking and create more loyal relationships with your customers.

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