It is a fact that very few people like elevator music when they are riding in an elevator. So how do you think they like listening to it when they are trying to get in touch with you on the telephone? The simple answer is, they don’t. When people call your pharmacy, they have an important need. Whether it is a desperate parent trying to determine the right dosage of medicine for their child, a person with a question concerning contraindications, or an individual who needs an important prescription filled, your phone calls must be answered quickly, courteously, and professionally by a real person. With 67% of consumers hanging up in frustration if they can’t speak to a live voice, you can bet that those hang-ups will likely go to your competitors. Specialty’s pharmacy call center can help you change that.
On average, pharmacies fill 201 scripts daily. But the number of calls they receive is more than double that number. For as little as $2 a day, when your staff is busy counting pills, you can count on us to answer your calls.
SASDelivering Outstanding Customer Support
Specialty Answering Service is a trusted, established company, whose goal is to give your business the help it needs at a price you can afford. We guarantee that every call you receive will be answered by a highly trained specialist, usually within 3 rings or less. Your clients will be treated with the courtesy, professionalism, and confidentiality that they expect from your pharmacy. We know that 70% of consumers value personal treatment and customer service more than cost when it comes to choosing who will get their business. That’s why we spend twice as much time as the industry average to train our over 300 agents. We are poised and ready to be your call centre solution.
SAS is a HIPAA compliant call center providing around-the-clock support for your customers. We coordinate our services to meet the needs of your business, and all callers will be greeted with a message or script following protocols that you provide. If you have a brick and mortar pharmacy or run an online pharmacy shop, you will benefit from one of the highest employee retention rates in the industry, and operators who are constantly being evaluated to ensure that only the most experienced customer service representatives will be answering your phones.
A partnership with SAS’ pharmacy call center shows customers that your pharmacy will always provide the highest level of service regardless of the time of day. Patrons will know that their pharmacist is always there when they are in need, and the prompt, accurate service we pride ourselves on will give both you and your customers the peace of mind in knowing you made the right choice. Your drugstore will enjoy the benefits of:
One of the great things about SAS is our 2-week free trial. We are proud of what we do, and we want you to take advantage of the opportunity to experience our services, no strings attached. We succeed by helping you deliver exceptional care to your customers, all day, and every day. Specialty is the leading call center for pharmacies across the nation, providing customized solutions to fit any budget.