Lay the Foundation for a Successful Business. Let SAS’ Superior Service Help Build Your Reputation.

If you work as a contractor, it’s likely that you don’t spend very much time in an office. As a small business owner in the construction industry, most of your time is spent at build sites, supply warehouses, and in meetings with clients that take you all over town. Unfortunately, with the constant travel that your job demands, it’s easy to lose touch with customers and overlook possible job opportunities. If you’re not careful, you can strain relationships with suppliers and miss some incredibly lucrative bids. When customer service is placed on the back burner, your business suffers: more than 45% of clients stop working with a company because of poor customer service. Just because business takes you out of the office, doesn’t mean you should be out of reach from your clients. Specialty’s answering service for contractors is the communications solution you’ve been looking for.

Contractors bill on average $75 an hour. Are missed calls costing you revenue? For about $4 a day, SAS can change that. We focus on your phones; you focus on your clients.

SASDelivering Outstanding Customer Support

SAS has a team of more than 300 highly trained representatives who will respond to your construction business’ every need. Whether it’s taking messages and scheduling appointments, providing basic estimates according to your fees and services roster, or conducting follow-up survey calls, we can do it all. Our affordable services are tailored to your requirements. With a remote receptionist available 24 hours a day, 7 days a week, we ensure there is always a live-voice agent ready to provide home improvement buyers and materials suppliers with courteous care.

What We Can Do.

Our staff is accustomed to handling more than 10,000 inbound calls a day, and prompt service means that your customers’ calls will be we answered within 3 rings or less. That’s 16% higher than the industry average! Presenting a professional image for general contractors is our specialty. We are your all-in-one service, sales, and logistics solutions provider.

• Convenient Dispatching: When calls come in that require immediate attention, we can alert you via phone, text, pager, or email. We are also able to easily switch our messaging to accommodate on-call personnel changes, any time of day. Think of us as an extension of your business.
• Bilingual Service: We know that the U.S. is constantly growing in diversity, and it is incumbent upon business owners to cater to customers whose primary language is not English. With receptionists fluent in English and Spanish, we can help you broaden your reach into the Hispanic community.
• Lead Capture: It is 6 times more likely to capture leads when inquiries are addressed within 30 minutes of being placed. We can make outbound calls to web leads, helping you secure prospective customers. Using your onlinw calendar management application, we can schedule, modify, or cancel appointments for interested parties, and changes to your daily agenda will be immediately relayed so that you can adjust your plans accordingly.

The Benefits.

Collaborating with a nationwide answering service is the first step to guaranteeing superior customer care for current and future clients. Our specialists will work with you to customize scripts so that your clients will not be able to distinguish between your office and our call center. Using the protocols you provide, we can answer FAQs and make your life easier. Your partners in the construction industry, we give you the freedom to focus on what matters most: running your business.

• Professional Image: When it comes to acquiring the most lucrative jobs, image is everything. Trying to manage your contracting business from a cell phone not only wastes time, but also lowers productivity and efficiency. More importantly, it lacks the polished presentation of high-end businesses. With well-trained representatives manning your phones, your company will appear larger and more professional, even if you are a one-man operation.
• Nothing to Install, Nobody to Train: You don’t have to worry about hiring additional administrative personnel, purchasing or installing expensive equipment, or leasing office space for reception services staff. We have the most cutting-edge technology, and we employ the best operators in the industry. It’s service beyond compare, and it can save you money in the long run.
• 24/7 Representation: No matter what day of the year or what time of day, our staff is always working. Though construction usually occurs during regular business hours, on-site crises can arise at any hour. Should an emergent situation present itself, you want someone on your side 24 hours a day who can put your customers at ease and reassure them that their issue will be resolved as quickly as possible.

A contractor’s life is often unpredictable. Both you and your customers deserve professional telephone answering you can rely on. With our 2-week free trial, we offer the opportunity for you to see firsthand just how a partnership with SAS can benefit your business. You have nothing to lose, and everything to gain! Specialty is the leading answering service for contractors, laying the customer care groundwork that will guarantee your future success.