SAS for water & fire damage restoration companies.

Disasters don’t make appointments; they don’t call ahead. When calamity strikes, be there with customer care that counts.

There’s no telling when disaster will strike. As the owner of a restoration contracting company, you need to be ready to respond to customers around-the-clock. If you are unable to answer your phones, you are tarnishing your reputation and missing out on valuable business opportunities. Did you know that 67% of customers hang up the phone out of frustration if they can’t reach a real person? Every one of your calls should be handled with courtesy and professionalism. Every one of your calls should be answered with efficiency and tact. Every one of your calls should be directed to Specialty’s answering service for restoration contractors.

Disaster restoration project: approx. $3,200. In your industry, the first one to the job usually wins. Missing calls = thousands lost! For as little as $4 a day, our rapid response protocol will restore your profit margin and give you the upper hand on your competitors.

SASDelivering Outstanding Customer Support

There is no way around it: in the disaster restoration industry, when you are not available to answer your calls, you are losing business. Voicemail or cell phones are an unacceptable method of managing emergent situations. Your customers deserve to speak with a helpful, live-voice operator whenever they reach out to you. We give people a 24/7 link to your company, connecting you with families and businesses that need your help to overcome devastating losses and setbacks from fire, flood, and wind damage. We are the best answering service for emergency restoration and disaster restoration contractors.

What We Can Do.

Our national call center is staffed with more than 300 operators, accustomed to answering upwards of 10,000 inbound calls a day. When it comes to lead capture, timing is everything. That is why our professional, experienced team makes a commitment to pick up every phone call in 3 rings or less. We know that rapid response and quality customer service is everything in the water and fire restoration industry, and we respond accordingly.

• 24/7 Answering: For disaster restoration companies, reliability is the name of the game. Our receptionists are available 24 hours a day, 7 days a week, representing your trusted name around-the-clock. Whenever disaster strikes, we are at the ready. Our live-agent backup ensures you will never miss a call.
• Dispatch Services: Our team can quickly switch gears when you have a change in on-call staff. We will work within your pre-designed protocols to develop a response system for assessing and handling different types of emergencies. After collecting the information that is pertinent to each job, we will relay it to your employees via phone, email, text, or pager. We can follow different protocols for water mitigation, fire damage, and mold remediation calls among others.
• Bilingual Support: With a significant percentage of staff fluent in both English and Spanish, our bilingual operators are prepared to assist our country’s expanding Hispanic population, eliminating the language barrier and preventing strained communication.
• Appointment Scheduling: We can work with the online calendar management software you already have in place, or we can help you implement new software, to schedule, modify, or cancel appointments for current or prospective clients. All information is updated in real-time, and instantly available to you and your employees.
• FAQs: Armed with your fees and services list, we can provide your callers with basic rates and pricing for specific projects. For franchise operations, we will help potential customers find the nearest location to address their needs.

The Benefits.

We have a proven track record of success working with businesses in the insurance restoration and disaster cleanup industry. We know the unique demands that are placed on you and your business, and we respond accordingly.

• Professional Representation: Whether you are running a small local company or a national franchise, the right answering service can help you put your best face forward every day. We will adhere to your guidelines when it comes to emergency message dispatch, we can work with vendors on your behalf, and our team can even change up our approach to follow a particular protocol when speaking with insurance companies. Think of us as a valued extension of your company. We act just as you would from your own office.
• Seamless Integration: We work remotely and virtually, and we have all of the necessary resources to take care of you and your clients’ needs. That means there is no need to purchase or install any expensive equipment, and no need to hire additional administrative staff to manage high call volumes when disaster strikes.

Start making the right first impression with every phone call. Contact us today to get started on our 2-week free trial. With fast implementation and flexible, affordable plans, the right answering service is only a few short hours away from changing your business for the better. Specialty is the leading answering service for restoration contractors, working daily to further your reputation for high quality care.