Get Smart – learning is paramount, so leave your phones to SAS.
Any school or educational institution, from a pre-kindergarten program to higher education, is a bustling organization tackling hundreds of tasks simultaneously. All too often, staff is overwhelmed by myriad responsibilities. We can lend a hand. At Specialty’s education call center, we understand how precious your school’s time is, and we will enable you to spend that time where it matters most – providing the best possible education for students of every age.
Less phone time = more (teaching) + (students learning). For about $18 a day, SAS is your total support system. From admissions appointments to fundraising, we can help.
SASDelivering Outstanding Customer Support
Did you know that the average person spends 1.2 years on hold? SAS provides around-the-clock live-operator support to educational institutions, ensuring that no parent or student will have to wait for assistance. Much more than simply an answering service, our representatives can help your staff stay focused and productive by taking care of a number of needs. Arranging visits for prospective students or scheduled speakers, emergency response, fundraising, and bilingual support for the Hispanic population are just a few of the ways we can assist your patrons long after the lights of your building have gone out.
What We Can Do.
Our team of over 300 trained representatives can handle any number of communications needs that your educational organization or institution may have. We are accustomed to handling over 10,000 calls daily, and we will tailor our affordable services to suit your needs. We know that in any industry, consumers appreciate the convenience of prompt service. That is why our team members make it a point to answer every call within 3 rings or less.
- Appointment Services: Whether arranging admissions appointments for prospective candidates, organizing conference calendars to make room for a renowned speaker, or coordinating financial aid meetings for parents and students, we can meet all of your scheduling needs. We will enter appointments and events using your organization’s online calendar, making updates immediately accessible to your staff.
- Voice & Text Emergency Response: In the event of an emergency or sudden school closure, we can send out mass messages to the whole of your student body, faculty and staff. We will work with you to create the appropriate message, and it will be instantly conveyed via an automated phone message, text, email, or pager. Uniform dissemination ensures that everyone receives the same information at the same time.
- Emergency Hotlines: Students both on campus and studying abroad may encounter emergency situations and need immediate assistance from a member of your security team or staff. Our agents’ friendly, professional demeanor will keep callers calm while we connect them to the appropriate party who can assist them with their issue.
- Fundraising: Whether we are taking inbound calls, or making outbound calls from your preferred list of benefactors, our operators have the experience and finesse that are essential to any charitable initiative. Through our affordable telemarketing services, the more people you are able to reach, the more successful your fundraising campaign will be.
- Bookstore Support: Many students prefer to order their books online or via phone rather than visiting the campus bookstore. Whether calls come in during or after hours, we can take orders, process payments, and provide shipping details for students’ convenience. Offering an additional support channel can take the burden off of your in-house team and facilitate a speedier sales process.
- 24/7 Support: Our professional representatives are on-hand 24 hours a day to ensure that students, parents, and educational partners are met with a real person when they contact your facility. We can provide a question answering service and give directions to your site, answer logistical questions, take messages, and even answer a list of FAQs provided by your institution.
When you partner with SAS’ education call center, your staff will be able to concentrate on your most valuable clientele – students. Our national answering service allows you to do the work you are passionate about. Your school is your business, and we can help you run it as smoothly as possible.
- More Time for Education: The true worth of your work lies in your success with students. Less time answering phones means more time expended on developing necessary services and educational programs.
- Professionalism: Education is a business. In order to instill a sense of trust in your organization, your live-voice reception services need to offer the utmost professionalism and care. This is especially true for online universities that often have no tangible presence. Our friendly, knowledgeable representatives handle all calls with precision, ensuring a polished image that students and parents will appreciate.
- Adjust for Seasonal Call Volume: During certain times of year, for example when undergraduate applications are due, or at the start of a semester when everyone is trying to get their financial aid under wraps, your institution may experience an influx of calls. We can ramp up our staff to accommodate, guaranteeing you never miss a call.
Education is vitally important for everyone in your community. We know that your institution interacts with innumerable students, business partners, and parents on any given day. We will preserve your reputation for dedication, representing you warmly and skillfully on every call. Take advantage of our 2-week free trial. You have nothing to lose and everything to gain! Specialty is the leading call center for educational institutions, making exceptional customer care seem as easy as ABC.