When you have an association to run, organization is everything. Between scheduling meetings, managing staff and volunteers, and recruiting members, it’s easy to become overwhelmed and lose your logistical presence. Keeping track of current and prospective members can easily fall by the wayside amid the confusion. Unfortunately, if not enough attention is placed on this facet of managing a professional association, it can have a long-lasting negative impact. Did you know that associations that do not start renewal efforts at least 5 months before expiration see decreases in membership? In a field where planning is so critical, it is essential to stay on top of member services. That’s where Specialty’s answering service for associations comes in.
On average, associations pay their employees $56k annually. Do you want your salaried staff wasting valuable time answering phones? NO? We thought you might say that.
SASDelivering Outstanding Customer Support
SAS offers live-voice customer service solutions to associations just like yours. We provide 24/7 representation of your brand, fostering effortless communication between you and those you serve. Our experienced staff can also coordinate new memberships, process requests for association literature and marketing materials, and help resolve internal IT issues. Whether you’re at a fundraising event or it’s after office hours, our representatives reinforce the reliable image of your association and respond promptly to your members’ needs. We know that 67% of people hang up the phone out of frustration if they can’t speak to a real person, and we ensure that your members are met with a courteous, helpful associate whenever they contact you.
We employ over 300 customer care specialists, and our call center staff is capable of handling upwards of 30,000 inbound calls a day. We can do everything from operating hotlines and upgrading memberships to responding to customer service queries and performing market research.
We are your partner in affordable, nationwide member support services, and with our skilled, professional receptionists manning your phones, you will have time to focus on what matters most: running your association.
If you are still not 100% sure that we can help you, we invite you to take us for a test drive with our 2-week free trial. We are confident in what we offer, and we think you will feel the same way. There are no catches or hidden fees, only fantastic service! Specialty is the leading answering service for associations, working hard to provide the finest care to your members, all day and every day.