SAS for catalog retailers.

Make the Most of your Merchandising. Team up with SAS’ Phone Ordering and Customer Care Experts.

When it comes to managing and processing inventory in the catalog retail industry, precision is everything. Orders need to be shipped to myriad locations within specific time constraints. To keep customers happy, you need to be efficient and courteous, professional and exacting. The slightest mistake, the slightest delay, could cost you an order, or even a customer – so you need an answering service that can quickly respond to the demands of your industry. Knowing that 80% of your company’s future revenue will come from 20% of your existing customers, you can’t afford to lose a single client. If you are looking for a telecommunications partner that puts quality and efficiency first, then look no further than Specialty Answering Service’s catalog retailers’ call center.

Products sold thru call centers increase 20% annually, and your current customers are your future revenue! Be ready for them. With SAS, whenever they call, we answer.

SASDelivering Outstanding Customer Support

SAS has helped catalog retailers improve response time, cut costs, and reduce mistakes in the order fulfillment process. Although telephone ordering begins with our outsource call center, we take the time to understand your organization and what happens after the order is received. From there, we work with you to integrate our staff with yours, allowing our agents to function as an extension of your company. We are so much more than a call center; we truly are an all-in-one service, sales, and logistics solutions provider.

What We Can Do.

Our team of 300+ skilled representatives is capable of managing upwards of 30,000 inbound calls a day. We also have bilingual receptionists, fluent in both English and Spanish. So when it comes to our diverse society, we are prepared to assist. Here are a few of the features that may interest you:

• Order Fulfillment: Depending on the volume of mail orders your catalog business receives, we can interface with your online ordering software to enter orders, process payments, process shipments, track packages, and process returns and refunds. Inbound phone sales techniques like upsell and cross-sell can be implemented to increase your profit margin, and we can ramp up our staff to accommodate increased call volume during retailers’ peak seasons, like Christmas or Valentine’s Day. Consider us a one-stop customer service shop.
• Customized Solutions: We will collaborate with your employees to create a service that is designed to meet the specific needs of your industry, and our courteous specialists will take the time to find out which solutions are best for your business. SAS supports more than just inbound telephone calls. With multi-channel communication, we can keep your company and clients up-to-date on orders via email, live chat, text messaging, and IVR/automated tracking.
• 24/7 Answering: You may have both national and international clientele, and calls to your company could come in any time of day, any day of the year. That is why our agents work diligently around-the-clock, 24 hours a day, 7 days a week, to provide your customers with the exceptional care they expect and deserve from your retailer.

The Benefits.

A partnership with SAS can give you the client services advantage you need to take your company to the next level. We understand the importance of prompt response and that is why we aim to answer every call within 3 rings or less. With consistent, friendly representation, customer satisfaction is maintained, making repeat business an easy decision.

• Professional Representation: Presenting a professional image is essential in any business. When it comes to customer care, there is no margin for error. That is why we place such high importance on understanding your brand. The more we know about your products and offerings, the more we can protect your brand and further your reputation for excellence. In addition, we can conduct post-sales surveys to rate the purchasing experience and gain valuable insight on what may make your sales process more fluid.
• No Additional Staffing: The agents at our call centers work remotely and virtually, ensuring that you don’t have to deal with hiring and providing for new staff members. We train our operators twice as long as the industry standard, so you can rest easy knowing that your business is in very good hands.
• Reduced Costs: With month-to-month contracts and per-minute billing, you will only pay for the operator time you use. SAS truly is a cheap call answering service in name, not in service quality. Our calling plans are always affordable, making them accessible for businesses of any size. When you work with us, you are getting all the benefits of a big business answering service on a small business budget.

At the end of the day, you want your call center to be just as precisely run as your company is. We take pride in our organization, and we want you to experience firsthand how live-voice reception can benefit your catalog retail business. So, take advantage of our 2-week free trial. There are no hidden fees and no gimmicks. It really is free! If you want a nationwide service that cares as much about quality as you do, then you want SAS. Specialty is the leading call center for direct mail catalog retailers, making every call an opportunity to show customers how greatly you value their business.