Internet Order Taking Answering Service

Internet Order Taking

Internet order taking is a convenient call center service we offer that allows our call center center operators to place orders directly on your website or ecommerce interface. This organizes your order taking process by keeping all order, shipping, and status information on one spot. When the phone rings, orders are taken and entered directly into your website. This is a perfect solution for businesses that already have their own site such as ecommerce businesses, catalog order companies, and others. Internet order taking is an important aspect of any product oriented business as each interaction can be a chance to sell your products. If you have your after hours calls going to an answering service that is a message and dispatch service or your calls are going to voicemail when you are unable to get them, you are losing money by losing potential sales.

Multiple Order Channels

When you outsource the order taking process to the internet order taking specialists at Specialty Answering Service, you open up multiple lines of communication that you may have never had before. We can:

• Monitor your web chat module on your website around the clock to ensure that people with questions who may not want to use the telephone for an answer don't need to. By interacting with your website visitors online through a live web chat platform, we can help convert customers that would otherwise be lost.
• Configure a click to call module route directly to our call center. This is a service where your website visitors put their telephone number in a web form, their phone rings, and they are connected to one of our operators on the other line. We try to make the customer contact experience easy.

By implementing the above communication channels in addition to 24/7 monitoring of your toll free sales and customer service line, we can help you create an environment where every customer interaction can be turned into a possible sale.

Internet Order Taking Answering Service Provides Live Telephone Support

When the phone rings at our answering service, our operators are available to answer your customers calls and take their orders. By using the information available on your website about the product and information you have provided to us, we become a valuable asset to your company. We become your sales force and your customer service force all under one roof. Your customers who are not comfortable placing orders on the internet will have the ability to place orders by calling a number that is directed to our call center. From small one product catalogs to large product catalogs, we can handle any type of volume (including a high volume DTV advertising or "As Seen On TV" type of advertising).

Customized Scripting of your Order Taking

When you start an account with us, we will work with you to develop the most efficient script possible. We work to develop a customized call script that will work within our call center software and will also serve to keep your brand consistent. Everything is customized from how we answer the phones to any cross selling or up selling activities. We answer your calls in your company name and with a live operator, unless you opt for some type of front end automation or IVR to help route calls and save your business money.

Our internet order taking answering service is one part of a larger order taking picture. By teaming up with our service, we can help open up different communication channels and make sure that no customer interaction is lost. Call us at 1-888-532-4794 to see how we can help and how a live operator answering your inbound calls can help increase sales.