Lead Capture Services

Lead Capture Services

Specialty Answering Service has a variety of lead capture services that can make the difference in the success of any business. Specialty knows that when the phone rings, there is an opportunity. Every opportunity needs to be capitalized as quickly as possible. In order to take advantage of each potential lead, Specialty works with a variety of tools to help turn each telephone call or customer contact into a sales ready lead. Capturing a lead is a necessity to all businesses as they increase your marketing results by capitalizing on every lead contact.

Live Operators Help Make The Most Out of Each Inbound Contact

Studies show that a caller is three times as likely to leave a message with a live operator as they are to do so with voicemail or an answering machine. By having Specialty Answering Service's live operators there for each and every call, lead capture is in the best hands possible. Studies have shown that nearly seventy percent of callers hang up on automated answer. Just the mere presence of a live answering service receptionist capitalizes on every potential new client. If you are not open 24 hours a day, or at least able to provide a live operator to your customers 24/7, you are missing out on potential leads. Customers hardly call your business during hours when it's convenient for you. If you are not available 24 hours a day with a live voice, customers hardly leave messages on machines and could contact your competition. Having a telephone answering service that operates around the clock mean we work around the communication times that are convenient to your customer and are able to capture the lead when they are interested in your services. If your customer sees your advertisement in a paper, on television, on the internet, or is a referral from a friend, you need to be there to convert that hot lead into a sale, and we can help.

All of our services are backed by our complete line of call center services. No matter what time the lead calls, we can complete the sale through:

• Taking and processing orders and payments for your products or services.
• Book callers for any upcoming events as well as process their payments, help them book accommodations, and tell them more about the class or seminar.
• Provide around the clock customer service following your FAQ or help desk literature.
• Complete customer surveys and questionnaires to help you assist you better know and assist your clients.
• Multiple delivery methods and custom scripting making us a seamless integration into your business.

Appointment Setting

Specialty Answering Service can integrate with any offices internal systems to be able to perform scheduling tasks. Being able to schedule an appointment at the point of contact gives companies an edge of their competition. In addition to having the ability to work with companies existing scheduling platforms, Specialty is able to provide a state of the art scheduling system that is unmatched in the industry, as well as working with easily accessible products such as Google Calendar or Yahoo Calendar systems. By adding scheduling capabilities to an answering service package, turning leads, as well as existing clients into appointments has never been easier.

Live Call Transfer

Imagine having a receptionist; one who works 24 hours a day, never takes a break, and costs pennies an hour. That is what Specialty Answering Service can provide with its Live call transfer Service. Not only will this service capture leads, it will put the leads into the proper hands immediately. Live call transfer hands off your calls to the proper party to ensure that every opportunity is handled in the timeliest of fashions. No matter where you are, or what time of day, your personal receptionist can transfer every call to you, seamlessly.

Each answering service account is setup according to your scripts and following your custom protocol. If you have a service business and need us to access an online calendar to fill up available slots or sell products through an online storefront, our call center agents capture the lead by providing all answers and resources you would in your own office. We strive to be an extension of your office and want our service be effective for your business. We are able to respond to customer requests following your custom scripts and transfer the hot call or lead to you live as per your instructions.

Capture Leads With Immediate Message Delivery

Every message that Specialty Answering Service takes can also be delivered instantly via text, email or internet delivery. With the ability to know about each and every lead as soon as it occurs, makes a Specialty customer best equipped to turn leads into sales.

Who Is Using Our Lead Capture Services

From internet storefronts who are unable to answer their telephone 24/7 to plumbers who need appointment scheduling, we are able to answer for all types of businesses in all industries and provide the best in lead capture services. Following are a handful of industries we have worked with and have benefited from our 24 hour availability and operator expertise in capturing leads:

Make The Most Out Of Your Advertisement Generated Leads

Internet, print, and direct advertising are great ways to generate interest in your product or service, but what happens when the telephone rings to a machine or when website visitors have product questions and need to speak with a company representative. We have experience working with all type of marketing, even marketing that generates high volume of telephone calls.

• Television Advertisement Lead Capture: If you are advertising on television, you need a way to manage a large influx of calls and turn those leads into sales. Our call center can offer live operator answering and overflow support to assist in spikes in call volume associated with television advertisements such as commercials or direct advertising.
• Web Advertising Lead Capture: Web advertising can generate many leads and our lead capturing services can respond to customer needs around the clock. Many website visitors who respond to your advertisements do so after hours or when you are unavailable. Our lead capture services ensure someone will always be there.
• Direct Mail Lead Capture: Direct mail campaigns do generate interest and telephone calls. If you are spending money to generate leads through a postcard campaign, letters, or any type of direct mail campaign, we can help you capitalize on every lead.
• Radio Advertising Lead Capture: Radio advertising is a great way to generate leads. If you are not prepared for the interest your radio ads will cause and the telephone calls, you can waste your budget by mismanaging calls. if you are advertising on satellite ratio (such as a Sirius XM©) you are going to target a much larger audience and need a lead capture service that can make the most our of each generated lead.

Your advertising dollars cannot be spend on merely advertising, you also need a way to track the leads and make the most out of each generated lead. We can help.

Specialists At Making The Most Our of Your Inbound Calls

With the ability to capture calls, set appointments and dispatch instantly, Specialty Answering Service truly is the leader in lead capture services. Leads are valuable. There is countless time, energy, talents and money that go into making the telephone ring. So many companies waste these valuable leads, and never know what they are missing. With Specialty your company can be assured that every effort will be made to help turn your leads into sales.

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