Agent assisted automation.

Agent Assisted Automation

Agent-assisted automation technologies increase productivity and consistency among customer service agents. In order to improve customer satisfaction, call centers need to employ both automated services and live agents. While automation, such as IVR systems, is accurate and efficient, many callers would prefer to speak with a live agent for assistance.

Live-voice representatives are not computers, and that means that there are potential problems such as inaccurate call handling and slower processing times. That is why automation with operator revert offers the best of both worlds. Read on to find out if agent-assisted automation is right for your company.

This white paper will explore the following:

  • What a universal agent is
  • Different agent-assisted automation options
  • Features of desktop integration tools
  • The benefits of agent-assisted automation
Download the paper.

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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